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Form of workWorkway BancForce is a professional staffing firm, working with organizations across the country to place exceptional candidates. No matter what position within the organization, you'll experience tremendous professional satisfaction in an environment where they genuinely support and appreciate each other.
We are looking for a Contact Center Representative responsible for providing a broad range of credit union services to members via incoming telephone calls and chat.
Your specific duties will include:
Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
We are looking for a Contact Center Representative responsible for providing a broad range of credit union services to members via incoming telephone calls and chat.
Your specific duties will include:
- Prepare and process transaction requests received by telephone such as withdrawals, transfers, and closing/opening of secondary share accounts, such as checking, holiday, certificates, etc.
- Respond to member inquiries and requests such as duplicate statements/copies of checks, payment/deposit research, mailing out brochures, forms, and other various letters.
- Assist with general Credit Union information relating to savings rates, loan rates, Visa, check accounts, etc.
- Provide superior and quality Member Service with ongoing efficient and accurate transaction/DocuSign processing.
- Understand and adhere to all credit union policies, procedures, safety practices, and security measures relating to one's work.
- Promote and maintain positive relations with all contacts, members, and potential members.
- 1 year or more in a call center banking/credit union environment
- Customer service orientated
- A good understanding of teller and operations regulations and Credit Union's products and services is required, as well as the ability to use standard office equipment.
- Symitar experience would be a plus
Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
