Member Services Representative I - Bilingual Spanish

We’re a local non-profit County Organized Health System (COHS) dedicated to the health of more than 160,000 low-income residents of San Mateo County, including all of its Medi-Cal beneficiaries. We believe that healthy is for everyone and need passionate, caring employees who share our passion to join us.
Do you speak English and Spanish fluently? You can help HSPM members with limited English proficiency get the most out of their health care benefits by joining our Member Services team! You’ll provide helpful customer service to people over the phone. Plus, you can work part of the time from home because a hybrid work option is available for California residents. (But you must be able to work onsite at least part of the week.) This position is not eligible for sponsorship.
Position overview
As a Member Services Representative, you will be part of our 27-person Member Services team. You will provide accurate information about HPSM benefits over the phone and handle member inquiries with professionalism and empathy. This position offers a unique hybrid work model, allowing you to work some days at our office in South San Francisco and some days from the comfort of your home.
Key responsibilities

• Spanish speaking required.
• Excellent communication skills, even in challenging situations.
• Ability to explain benefits clearly and concisely.
• Quick research skills to look up benefit and resource information while actively listening and responding to callers.
• Proficiency in updating member records and documenting phone logs in HPSM’s computer system.

Requirements
These are the typical qualifications typically needed to succeed in this position. However, you don’t need to meet every requirement to apply.
Education and experience

• High school diploma, GED or equivalent.
• One year of customer service experience.

Knowledge of:

• Customer service best practices.
• Proficiency in Microsoft Office Suite applications.
• Familiarity with health insurance plans.

Ability to:

• Work collaboratively as part of a professional team and follow department procedures.
• Adapt to changes in requirements/priorities for daily and specialized tasks.
• Communicate effectively, both verbally and in writing.

Salary and benefits
The starting salary range is $20.09 - $26.11/hour depending on the candidate’s work experience.
Excellent benefits package includes:

• HPSM-paid premiums for employee’s medical, dental and vision coverage (employee pays 10% of each dependent’s premiums)
• Fully paid life, AD&D and LTD insurance
• Retirement plan (HPSM contributes equivalent of 10% of annual compensation on top of salary)
• 12 paid holidays a year, 12 paid sick days a year and paid vacation starting at 16 days a year
• Tuition reimbursement plan
• Employee wellness program

It is HPSM's policy to provide equal employment opportunity for all applicants and employees. HPSM does not unlawfully discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable federal, state, or local law. HPSM also prohibits discrimination based on the perception that an applicant or employee has any of those characteristics or is associated with a person who has or is perceived to have any of those characteristics.

Wellness program, AD&D insurance, Disability insurance, Health insurance, Dental insurance, Tuition reimbursement, Paid time off, Vision insurance, Retirement plan, Paid sick time