Phlebotomy Center Team Leader

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

• 24 Days PTO! - Use it, Cash it, Roll it
• Potential Company Bonuses
• Tuition Reimbursement
• 401k Retirement Plan
• Health Insurance (Medical, Vision, and Dental)
• Healthcare and Dependent Care FSA
• Short and Long-Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance

Position Overview

• Provides direct supervision of staff and oversees operational functions at a Fixed Site Center.
• Responsible for outcome of goal while overseeing efficiency of the center and strives to maintain teamwork in a professional manner.
• Ensures team compliance with FDA, AABB, or other external regulatory agencies and ensures The Blood Connection’s Standard Operating Procedures are followed.
• Acts as a role model for exemplary customer service.
• Ensures safety of the blood supply and donor while performing all aspects of the collection process.
• Prepares blood products for the lab and performs quality control in accordance with SOP. This role is responsible for completing the required paperwork accurately.

Essential Functions
Organizational Responsibilities:

• Understands and supports the quality goals of the company

Operational Responsibilities:

• Checks the condition of the facility and ensures that deficiencies are reported promptly via the ticketing system (ex. maintenance needed/required, lack of cleanliness after the cleaning company has cleaned)
• Ensures that all collection supplies needed are present
• Ensures that QC is completed and documented in accordance with SOP (any deficiencies must be corrected and documented prior to use of the equipment)
• Ensures all staff are in alignment with the Donor Services dress code (any deficiencies should be corrected immediately)
• Initiates contact with the entire collections team and provides team goals, assignments, and instructions for the day
• Ensures all areas of the building are maintained in a clean, neat, and organized manner
• Communicates with Donor Services Management when donor flow is compromised in any way (ex. center opening late, lack of supplies, inadequate staffing)
• Sets and communicates expectations for automated collections

Donor Scheduling:

• Review’s donor appointment schedule and ensures schedule is followed as closely as possible to respect the donor’s time
• Ensures that future donor appointments are confirmed by appropriate staff member

Donor Eligibility:

• Screens prospective donors through medical history, mini physical, and testing results

Donor Collection:

• Oversees/performs donor health history and physical assessment according to current standard operating procedures
• Oversees/selects proper material for blood collection
• Oversees/performs venipuncture on eligible donors
• Oversees/performs stripping, sealing, and packing of units for transport/storage
• Oversees/provides supportive care and documentation for donor reactions
• Ensures/administers post-phlebotomy care
• Oversees/sets up and primes automated collection systems for all automated procedures
• Ensures/strives to collect platelet donors at highest possible yield
• Ensures/chooses appropriate collection procedure is selected based on donor restraints and inventory needs
• Ensures all procedures are accurate and properly documented in Affirm
• Ensures all donor reactions/adverse events are properly handled and documented in Affirm
• Ensures adequate amount of supplies/equipment are always on hand
• Keeps donor area stocked with required materials/equipment needed to adequately screen and collect donors
• Accountable for ensuring all measures are being taken to meet the goal of the center (ex. calling to recruit donors when feasible, honoring donor appointments, accepting walk-ins, processing all donors regardless of assigned closing time, requesting additional supplies in a timely manner, if needed)
• Ensures automated collection goals are met

Quality Assurance:

• Ensures/performs blood collection according to SOP, FDA regulations, and AABB standards
• Performs and documents quality control for designated blood collection equipment
• Tags and reports defective equipment per SOP and if required, pulls defective equipment from service
• Reviews various daily QC paperwork for completeness and accuracy
• Reviews various maintenance worksheets for completeness and accuracy
• If applicable, reviews special donation documents for completeness and accuracy
• Performs periodic reviews of all operational logs and maintenance records
• Ensures compliance with FDA and AABB regulations and standards

Supervisory, Leadership, and Teamwork:

• Delivers the Four Pillars of Excellence
• Ensures that all staff deliver the Four Pillars of Excellence
• Provides direct supervision for collection staff at assigned center
• Monitors staff time and attendance
• Treats fellow co-workers with respect and professionalism
• Ensures all associated paperwork is reviewed for completeness and accuracy
• Addresses and initiates documentation for any non-compliance and/or disciplinary issues (communicates issues with Manager as soon as possible without disrupting the center efficiency)

Customer Service:

• Serves as a Preceptor and Mentor for new and existing staff
• Greets each donor and/or donor contact in friendly, professional manner
• Post collection, thanks each donor in appreciative manner
• Provides environment in which the donor feels comfortable and important
• Always maintains professional appearance and attitude

Miscellaneous:

• Participates in TBC sponsored blood drives and other special events
• Other duties as assigned or required

Minimum Qualifications

• Must be able to independently perform essential functions, meet all minimum qualifications and all physical demands outlined in Donor Services Specialist II Job Description
• Six months of Donor Services Specialist II experience preferred
• Supporting scorecard metrics and/or commensurate experience
• Completed Donor Experience Training
• Completed Donor Service Team Leader Training
• Valid Driver’s License with no major infractions and dependable transportation
• Ability to organize and prioritize workload and meet deadlines
• Excellent customer services skills
• Ability to read, understand, and follow written and verbal instructions
• Ability to operate/learn automated collection devices
• Ability to follow SOP in a heavily FDA regulated environment
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

• Lifting and/or pulling/pushing up to 50 pounds
• Standing or walking for an extended period
• Bending and twisting

Equal Opportunity Employer Veterans/Disabled

Disability insurance, Health insurance, 401(k), Flexible spending account, Tuition reimbursement, Paid time off, Employee assistance program, Vision insurance, Life insurance