Pharmacy Technician/Prior Authorization - Fully Remote!!

Job Title - Remote Clinical Support Specialist

**Contract to hire**

Start Date: January 8th & February 5th, 2024

Pay:  $19- $23/hour 

Hours: 

Monday - Saturday 9am - 6pm PST 

**8 hour shifts, 5 days a week** 

Location: (100% Remote)

Equipment provided

Certification Requirements::

Active Pharmacy Technician state license, and highly preferred they have a national certificate (PTCB or ExCPT by NHA). 

Bilingual Candidates needed: Spanish (6) Russian (1) English (12) 

Interview:  Typically 2 separate virtual interviews with Leads assigned to that account, and/or director of Operations.
 

Job Summary:

Under the supervision of a Pharmacist Team Lead, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by a platform using risk stratification algorithms. These calls may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities.

In addition to patient interactions, you will be responsible for answering inbound customer support requests and other assigned duties. Collaboration with Clinical Pharmacists and the Product team will be essential to optimize operational processes and provide input on product development as a proxy for patients and external providers.

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Engaging patients over the phone to deliver services on behalf of their health plan, including explaining clinical programs and benefits

• Identifying potential medication-related and health-related issues and escalating them to the pharmacist

• Obtaining provider contact information to facilitate the delivery of clinical interventions

• Obtaining patient information required for clinical interventions

• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally

• Accurate record keeping in software platform

• Participating in process improvement meetings and team meetings to optimize workflows

• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns

• Scheduling patients for telephonic or video conference appointments with clinical pharmacists

• Assisting with obtaining referrals and authorizations

• Undertaking other assigned projects

Our Ideal Candidate Possesses:

• A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician- state or national certification) 

• Ability to prioritize effectively and work in a fast-paced environment

• Knowledge of basic medical terminology and medication names (brand and generic)

• Excellent written and oral communication skills

• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace 

• A team player mindset with the ability to work independently

Nice-to-Haves:

• Experience with other electronic medical records

• Experience in an ambulatory care setting, including taking medication histories

• Experience working in a busy healthcare environment

• Bilingual proficiency is ideal

Remote Work Requirements:

• An established private work area that ensures information privacy

• A stable high-speed internet connection for telephonic work