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Form of workApex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs
Monday - Friday
7:30am - 6:30pm (MUST BE FLEXIBLE TO WORK ANY 8 HOUR SHIFT BETWEEN THESE HOURS)
The Tech I Prior Auth takes in-bound calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgement calls to the pharmacist.
The Tech I will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team.
Effectively manage work volume by handling inbound calls/fax requests utilizing appropriate courteous and professional behavior based upon established standards.
Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.
Minimum of 3 months experience as a Pharmacy Technician
experience in a customer service position with high volume call center experience a PLUS; preferably in healthcare, social services, or a similar service position.
Apply Now! Call me at 469-729-5756
All your information will be kept confidential according to EEO guidelines.
