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SalaryAt Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit about this role:
As our Pharmacy Technician, you will have the opportunity to be the Pharmacy Technician you've always wanted to be: one who inspires, makes a difference every single day, and is empowered to follow the pharmaceutical care journey of our members. You will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain and pay for their medication. You will be an integral part of the clinical pharmacy team, empowering our members to meet their health goals and live healthier lives.
Responsibilities will Include:
- Conduct assessments of Medication Adherence patterns, including factors contributing to non-adherence
- Provide counseling about how to take medications correctly
- Provide medication refill reminders
- Deliver education about financial assistance programs (federal, state, and private) for medication out-of-pocket costs
- Engaging with providers to coordinate prescription refills and renewals
- Engaging with pharmacies to coordinate prescription fulfillment
- Helping identify members who may be at-risk for medication non-adherence
- Identifying and acting to address specific drivers of medication non-adherence
- Serving as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharing
- Assisting members with enrolling in medication co-pay assistance programs
- Scheduling member appointments with our clinical pharmacist or clinical guides for Medication Adherence issues or medication reconciliation
- Maintaining documents and grids to track clinical pharmacy interventions and oversight responsibilities
Attributes to Success:
- Desire and ability to listen and engage with our members in a telephonic setting
- Customer service is built into the very fibers of your being
- Experience working as part of a multidisciplinary care team
- Comfort with multi-tasking: you’ll be speaking with members and typing notes at the same time
- You’re a great team member with a can-do attitude; you’re self-reflective
Desired Skills and Experiences:
Required:
- Nationally Certified Pharmacy Technician (CPhT) with at least three years of work experience in pharmacy
- Ability to work 8:30am-5:00pm MST or CST
Preferred:
- Experience caring for Medicare patients
- A strong desire to continue to work closely with aging patient populations
- Experience with Medicare Part D operations (e.g. pharmacy help desk, utilization management, formulary management)
- Experience with pharmacy-related quality assurance (QA) work is strongly preferred (examples of pharmacy-related QA include performing medication reconciliation following hospital discharge and coordinating prescription refill programs)
- Extra interest in Spanish speakers or strong cultural competencies across a range of cultures
Salary Range: $20 - $32 hourly
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.
Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
- Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
