Pharmacy Assistant

Greenshield Specialty Pharmacy is a specialty pharmacy and healthcare company focused on the handling and service of injectable, infused and biologic medications. We provide high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis. An organizational dedication to program innovation and R&D has allowed GreenShield to design and deliver superior healthcare solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers. GreenShield Speciality Pharmacy truly creates a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.

We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.

GreenShield Specialty Pharmacy is focused on the handling and service of injectable, infused and biologic medications. We provides high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis.

An organizational dedication to program innovation and R&D has allowed GreenShield to design and deliver superior treatment solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers. We truly create a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.

We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.

GreenShield Speciality Pharmacy is looking for an Experienced Senior Pharmacy Assistant to join our growing team at Mississauga location.

You will have the opportunity to work with our in-house specialty team and support the day-to-day operations of the pharmacy. We are looking for a candidate who is reliable and organized, with excellent communication skills and capable of providing exceptional customer service. The candidate is expected to be proficient with Kroll Pharmacy Management Software and experienced in troubleshooting adjudication issues with public and private payers.

GreenShield provides an excellent work environment, with a unique culture dedicated to growth and development, and above market remuneration.

THE ROLE IN A NUTSHELL

• Providing exemplary customer service that meets GreenShield's Health standards
• Data entry of patient care information into Kroll ensuring all required documentation is adequate
• Understanding, recognizing, and resolving third party adjudication
• Assisting in coordination of next day deliveries and medication refills
• Troubleshoot all billing errors before next day's delivery
• Pulling all scheduled deliveries and organizing next day deliveries
• Ensure all copayments are charged or forwarded to appropriate payer
• Provide pharmacy team with medication totals for upcoming delivery before cut off time to ensure we have appropriate stock
• Co-ordinate with all patient support programs regarding billing errors, plan maximums, co-pay assistance, and free of charge medications
• Other duties as assigned by the Pharmacy Operations Manager

WHAT WE ARE LOOKING FOR

• Proficient in Kroll (minimum 2 years of experience)
• Retail or community pharmacy experience with excellent knowledge in pharmacy operations (minimum 2 years of experience)
• Excellent communication and customer service skills
• Effective organizational skills and excellent time management skills with the proven ability to multi-task
• Excellent problem-solving skills with the ability to resolve issues independently in an effective and efficient manner
• Detail oriented with the ability to work under minimal supervision

Work location - in person at Mississauga, ON

Work type - Permanent - Full Time

Schedule - Monday to Friday, 8 hour shifts. (No weekends, no week nights)

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues, clients, or customers who predominantly use English as their primary language. English language skills are essential to ensure effective and efficient communication, both verbally and in writing and will enable strong collaboration with colleagues from diverse backgrounds. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

Even if your experience doesn't align perfectly to every requirement in this posting, but you are excited about this opportunity, we invite you to apply from the page that opens by clicking "Apply Now".

Providing this information gives GreenShield consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your resume will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

We believe the best workplace cultures are where every voice is valued and every person feels comfortable bringing their authentic selves to work. Diversity and inclusion are ingrained in our DNA. 

GreenShield is an equal opportunity employer. Whatever you need to be successful, we will support you. If you need accommodation during the recruitment process or a few questions answered, please let us know at at requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.