- Assist clients with inquiries regarding items on the website; typically, on condition or noted flaws
- Assist clients with general inquiries over the phone, live chat, text, and email.
- Use proper “pulling” procedures when needing to request an item for a client or by using the scanner
- Use proper phone etiquette when facilitating client service inquiries and requests
- Proficiency in FASHIONPHILE back-end computer systems and ensuring the accuracy of all procedures to the PSA team
- Partner with PSA Supervisor to keep training content and materials up-to-date
- Effectively communicate with other departments to resolve client issues
- Attend FASHIONPHILE Brand trainings
- Ability to communicate with high-end clients on the phone, email, or chat throughout an 8-hour shift
- Providing Luxury Customer Service and valuing the customers' experience.
- Knowledge of high-end luxury handbags and accessories preferred
- Prior experience working with clients via phone is a plus but not required.
- Strong proficiency in working with online websites.
- Prior experience working with Ring Central and Salesforce.
- Extremely organized and able to multi-task & provide timely follow-up.
- Excellent verbal and written communication skills.
- Must have integrity and consistently exhibit strong work ethics.
- Due to the small size of the department, reliability and consistency is essential.
- On-the-job training
- Medical, Dental, and Vision Coverage
- FSA options for Medical, Dependent Care
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount