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Form of workJob Description
CASE MANAGER - Albuquerque, NM
MISSION STATEMENT
To work together with the attorneys as a team to provide clients with intelligent, compassionate, and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others.
To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.
To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm.
To work and motivate team members according to the values of Parnall Law Firm.
RESULTS / OUTCOMES (What you must get done.)
Contacting new clients within 24 hours of being retained to complete the intake questionnaire.
Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time.
Make sure outstanding tasks do not exceed 50 at any given time.
Completing the case analysis within 3 weeks of being retained by the client.
Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
Submitting demand letters within 2 days of approved client authority.
Attend firm Huddles every Monday morning at 8:00 am
Attend mini huddles with your Team Lead Tuesday through Thursday at 8:00 am
Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guidelines.
DUTIES / RESPONSIBILITIES
Be familiar with each case in your caseload.
Posting all case information and case dates in SmartAdvocate.
When necessary, help with property damage claims
Speak to adjusters
Open health insurance subrogation claims (or getting authority to NOT open them)
Open all Medicare subrogation claims on the portal
Review and update/edit evaluation forms and demand packages before the attorney meets with the client.
Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with the Naming Protocol.
Calendar all case information pursuant to the calendaring protocol.
Answer incoming calls via the Final Call Group
Perform backup intake calls in accordance with intake protocol.
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings.
Work with all staff assigned to your cases to move the case to a desired conclusion.
Keep the client updated with copies of file documents.
Post all costs, including expected costs that we have not been invoiced for (investigators, consultants, etc.)
Attend and participate in weekly firm training.
Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
Follow and maintain all firm policies and procedures.
COMPETENCIES
Exceptional communication skills, verbal and written.
Empathy for our injured clients.
Confidence and motivation to exceed expectations.
Professional attire and demeanor.
Desire to learn, develop, and motivate team members.
Team player.
Ability to change in a rapidly changing environment.
**Minimum 2 years Personal Injury experience preferred**
