Personal Computer Support Technician

Location / Place of performance: Joint Base Langley-Eustis (JBLE) VA
Start Date: December 1, 2023
Salary:
Hours of Operation: Core hours are 7-4 M-F local time except on federal holidays. Times may change due to the mission requirements and government directives.
Duties and Responsibilities:

• Serve as the Functional System Administrator (FSA).
• Perform duties IAW In accordance with AFI 17-130, Air Force Cybersecurity Program Management.
• Maintain the computers and peripherals listed within the automated data processing equipment (ADPE) account and report software problems to the local COMM's Squadron.
• Process hardware or software procedural enhancements and manage computer systems security programs. Note: The Contractor is not the custodian for the ADPE account.
• Manage computer system and all associated security programs, ensuring operability, and security compliance.
• Configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, server requests, maintain user network/email accounts, build user accounts, process AFCERT updates and perform PC virus detection and eradication.
• Manage integration of new systems aligned with military system integration.
• Manage and maintain the Computer Security (COMPUSEC) Program, Cyberspace Defense Analysis (CDA) Operations and Notice and Consent Process (N&C), and TEMPEST Program.

COMPUSEC subtasks:

• Disseminate information for internal reviews IAW AFCSM 36-699 V1. Note: The Contractor shall distribute information within 48- duty hours of receipt.
• Process Distribution (In/Out) IAW DoD Postal Manual Vol I & II; DoD 5200.01V1_1404V1H0I33-6 AFCSM 36-699 V1, AFPD 16-14.
• Maintain MPF File System by (a) Storing and Retrieving Official Correspondence weekly and IAW work center file plan. And (b) Establish and Dispose of administrative records monthly and IAW work center file plan. All actions IAW AFI 33-322, AFPD 37-1, AFMAN 37-104, AFMAN 37-123, Title 44, USC DoDR 5400.7/AF Sup AFI 33-131, AFI 37-138, AFI 37-139, AFMAN 3-363, AFMAN 33- 302
• Maintaining applicable PSDMs and AIG 8106 messages weekly and IAW work center file plan, both IAW AFMAN 37-104, AFI 33-360 V1 AFIND 2.
• Process Assumption and Appointment to Command Orders IAW AFI 51- 604 and AFI 33-328 within 24 duty hours of receipt of AF135 with completed signatures.
• Perform Cyber Security Liaison Functions: Troubleshooting IAW AFI 33-113, AFI 33-114, AFI 33-115 Vol 1,2; AFI 33-129 (AFI 17-130, AFMAN 17-1203, AFI 33- 115). Note: The Contractor must respond to request within eight (8) hours and maintain status on a tracker.
• Create and maintain SharePoint page for MPF and CPO IAW AFI 33-129. The Contractor shall complete and post updates within five (5) business days upon request or when notified.
• Collect and disseminate information (distribute mail/messages) for internal/external review, process communication and distribution, and maintain suspense file.
• Answer inquiry or research answer to inquiry and provide a response or referral.
• Serve as the Publication and File Manager, maintaining publication files and the file system. Note: If locally required and not available on the Internet, the Contractor shall maintain stock of blank forms. The Database used to perform this task is AF RIMS (Air Force Records Information Management System.
• Review Appointment to and Assumption of Command administrative orders and obtain MPF/CC coordination on all G-series orders pertaining to appointment/assumption of command.
• Submit trouble tickets to Comm's for issues outside of the FSA capability. Responsibilities are provided to the following Sections in the FSS: Military Personnel Section, Civilian Personnel Section, Education Section, Airman, and Family Readiness Section, and Manpower Section; however, these duties do not include computer systems or associated equipment used by students in classrooms or labs (i.e., Airman Leadership School, First Term Airmen Center, and Education Center) and the Discovery Center within the Airman and Family Readiness Center. (See Service Delivery Summary, Personal Computer Technician).
• Submit and monitor tickets for NIPR/SIPR using IAO Express, Remedy, and CIPS or like systems; assist with service request via vESD or like systems. (Work stoppage 24 hours acceptance/acknowledgment; all others within 3 business days of receipt. Maintain status on tracker).
• Tempest validates required documents and submits through CIPS or like systems IAW AFSSI 7702. (Submit as required COMM Squadron timeline.)

Requirements:

• Be a US Citizen.
• Be able to lift up to 20lbs and sit and/or stand in an office environment for regular duties, functions, and activities as outlined in this PWS.
• Be a team player displaying professional behavior that aligns with the military code of conduct and IAW base behavior/conduct guidelines.
• Be proficient in Microsoft Office software products.
• Fluently read, write, speak, and understand English.
• Have a minimum of three (3) years' experience with computer systems installation, management, hardware, and software troubleshooting.
• Hold and maintain a Secret Clearance.
• Have a minimum of two (2) years' experience with managing cybersecurity.
• Have one (1) year of experience with SharePoint page creation and maintenance.
• Have A+ Certifications.

Additional Requirements:

• Exemplify professionalism and courtesy in the performance of their duties, particularly in interactions with special needs customers and senior officers.
• Exercise task flexibility and efficient time management, contemplating surging customer loads and other unanticipated constraints not within the control of the Contractor (including DMDC CAC/ID disruptions internet outages, etc.)
• Be fully versed on the applicable authorities and processes.
• Answer phone calls promptly (under 2 minutes), with customers not experiencing excessive hold times.
• Identify themselves as "Contractor" at all times, in all communication and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, email, and faxes, whether with Government personnel, other Contractor personnel, or with the public. Contractor employees who have military affiliation (i.e., reserve or retired military personnel) will not use their military rank.

Benefits:

• Medical, Dental, and Vision
• Health and Welfare
• Short and Long - Term Disability
• 401k
• Life and AD&D Insurance
• Supplemental Life and AD&D
• Bereavement
• Military leave
• Jury duty
• 11 Paid Federal Holidays
• Vacation/PTO
• Sick Pay