Under general supervision, processes building permit applications and related documents; provides information and customer assistance, and explains City codes and policies.The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Provides Department information and customer service; answers questions as first point of contact for customers; processes documents, permit applications and deposits; answers questions within scope of authority and training.
- Reviews and accepts building permit applications; reviews applications for completeness, collects applicable fees, and forwards applications to appropriate staff for review.
- Accepts contractor and sub-contractor permit applications; reviews supporting documents for accuracy and completed required documentation.
- Collects fees and issues receipts; balances and reconciles receipts to monies collected at the end of each day.
- Responds to questions on zoning, building land use, permit readiness, project fees and other issues; explains policies, codes, standards and code enforcement violations.
- Maintains permit log, files and records management program; maintains records and files associated with plan review process, problems and permits, prepares periodic reports and conducts surveys as required.
- Assists Building Official and Building Inspectors; provides administrative support services as needed; researches issues and provides data on permit and plan issues and related subjects.
- Responds to requests for information provides technical information to City staff as authorized; provides assistance to the public within scope of authority; provides assistance, technical guidance and training to City staff on technical issues and statutory requirements.
- Assists in maintaining permit records, files and log.
- Performs other duties as assigned or required.
Education and Experience:
High School diploma or GED equivalent; AND one (1) year of experience in technical support functions, preferably in a government environment; OR an equivalent combination of education and experience.
Required Licenses or Certifications:
- Must possess a valid Texas Driver's License.
- International Code Council (ICC) Permit Technician certification is required within one year of appointment.
- City organization, operations, policies and procedures.
- Reading building plans, permit applications and specifications, and communicating technical requirements to architects, engineers, contractors, developers and the general public.
- Principles of record keeping and records management.
- General purposes and techniques of building inspection and plan review.
- Municipal building codes and ordinances.
Required Skill in:
- Reading building plans, permit applications and specifications, and communicating technical requirements to architects, engineers, contractors, developers and the general public.
- Reading, understanding and applying building standards and procedures, applicable State and Federal rules and regulations, and City policies and procedures.
- Read drawings, plans and specifications.
- Applying department standards and City policies.
- Establishing and maintaining cooperative working relationships with employees and the public.
- Operating a personal computer utilizing a variety of business software.
- Effective communication, both oral and written.
Physical Demands / Work Environment:
- Work is performed in a standard office environment; outdoors in all weather conditions; is subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to forty (40) pounds.
- May be required to work immediately before, during or after an emergency or disaster.
- NOTE: This position is designated safety and/or security sensitive.