Performance Assurance Team Leader

Great people make Schneider Electric a great company.

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://www.youtube.com/watch?v=YtExntUe89c

The role of Team Leader works to ensure a positive experience for the client by developing and managing our personnel. In this role, you will assist with carrying out daily operations by overseeing staff execution, generating project plans, reviewing and approving estimates and proposals, and staying well informed with the financial performance of the portfolio and forecast. You will be expected to be well informed on the policies and expectations of the company and working to ensure your team adheres to these expectations.

What do you get to do in this position?

• Responsible for timeliness and accuracy of deliverable
• Responsible for installing of hardware/software additions, change orders, and solutions
• Responsible in verifying the performance and sustained operation of ECM’s
• Responsible for assisting clients in issue resolution
• Responsible for understanding the clients BAS and able to support
• Perform site service when called upon
• Perform project turnovers from construction to Client Services
• Representation of Client Services during client training and turnovers
• Responsible for task management creation and execution through Asana process flows
• Responsible for identifying operational improvements for improved savings performance
• Periodically evaluate performance of systems for improvement opportunities
• Provide ongoing client training, both formal and informal
• Other duties as assigned

Qualifications - External

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

• Bachelor of Science or Engineering degree preferred, Bachelor of Arts in Business or Finance acceptable, along with a minimum of 2 years’ experience in service industry with direct customer-interface experience either in sales or client relationship, or equivalent experience
• Building Automation System experience with understanding of operator knowledge, drawing package understanding, sequence understandings, operational intent, and troubleshooting
• Understanding of and proficient in project management skills
• Excellent time management and organization skills
• Proficient computer experience in Microsoft Office Products particularly Excel, Word, and PowerPoint
• Proficient using task management programs or knowledge with Asana
• Excellent analytical skills and attention to detail
• Excellent communication skills both verbal and written
• Proven track record of providing excellent customer service internally and externally
• Effective working in team environment

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.