Address
Form of work This position is currently remote with some on-site work required. The potential exists that the position may change to scheduled on-site work (part-time or full-time) in the future and/or as workload demands; non-local candidates will ***not*** be considered.
POSITION PURPOSE:
This position will be working under the direction of the Pennsylvania Office of Administration (OA) on a highly complex network for the Infrastructure and Economic Development (IED) Delivery Center, which includes the Departments of Transportation (PennDOT), Community and Economic Development (DCED), and the Pennsylvania Emergency Management Agency (PEMA), in a team comprised of Commonwealth staffed positions as well as contracted personnel. This is highly advanced technical position focused on the architecture, design, monitoring, and the management of an increasingly complex network. The selected candidate will be responsible for assisting in the highest level of network planning for the long-term vision for the delivery center's network infrastructure. This position will have a strong focus on the design, support, and documentation of the expanding statewide Enterprise fiber optic network.
IED is primarily a Cisco shop with over 5,000 network devices and 10,000 users at approximately 1,000 remote locations. The IED WAN is comprised of MPLS, BGP, Metro-E networks with numerous VRFs and security zones. Some sites have redundant connections and are load balanced across connections, while others have more simple connections. IED also utilizes Silver Peak SD-WAN at approximately 200 locations with intentions to expand, so experience with SD-WAN related technologies is a bonus.
POSITION PURPOSE:
This position will be working under the direction of the Pennsylvania Office of Administration (OA) on a highly complex network for the Infrastructure and Economic Development (IED) Delivery Center, which includes the Departments of Transportation (PennDOT), Community and Economic Development (DCED), and the Pennsylvania Emergency Management Agency (PEMA), in a team comprised of Commonwealth staffed positions as well as contracted personnel. This is highly advanced technical position focused on the architecture, design, monitoring, and the management of an increasingly complex network. The selected candidate will be responsible for assisting in the highest level of network planning and long-term vision for the delivery center's network infrastructure.
IED is primarily a Cisco shop with over 5,000 network devices and 10,000 users at approximately 1,000 remote locations. The IED WAN is comprised of MPLS, BGP, Metro-E networks with numerous VRFs and security zones. Some sites have redundant connections and are load balanced across connections, while others have more simple connections. IED also utilizes Silver Peak SD-WAN at approximately 200 locations with intentions to expand, so experience with SD-WAN related technologies is a bonus.
POSITION REQUIREMENTS:
The selected candidate will be responsible for providing technical support for planning, designing, maintaining, and integrating local and wide area network infrastructure and will have input into the architecture deployed throughout the Enterprise. The selected candidate must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large enterprise environment. This position will have a special emphasis on supporting the existing and expanding network infrastructure at the PennDOT Regional Traffic Management Center (RTMC).
CCNA and CCNP certificates or higher are preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered.
DESCRIPTION OF DUTIES:
Installs, configures, maintains, monitors, and manages network infrastructure consisting of Cisco switches, routers, firewalls, and wireless LAN controllers, Silver Peak SD-WAN edge appliances, and all associated hardware and software.
Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex Delivery Center network problems by working with users, service providers, and others to resolve problems.
Assists in the planning and design of LAN/WAN network architecture including:
Network bandwidth analysis and capacity planning.
Detailed specifications and schematic engineering drawings for network enhancements and modifications.
Supports network-attached systems utilized by PennDOT RTMC, including the support of the network-based traffic cameras and corresponding video systems (Genetec).
Participates in the ongoing design and establishment of best practices for carrier class fiber networks under construction within the Enterprise.
Works to design and install highly complex networks as well as develops techniques to optimize the network for maximum efficiency.
Proactively identifies and troubleshoots issues related to highly complex network problems and works them to resolution, including the communication of progress to managers.
Investigates, evaluates, and makes recommendations on new and emerging technologies as part of ongoing hardware support and refresh cycles.
Prepares technical solutions and makes recommendations.
Provides technical assistance to management to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services.
Develops documentation for the configuration of network components including setup, installation, and overall deployment of network hardware and software.
Creates Visio diagrams of the network for documenting new and existing network elements.
Ensures that all existing and new networks meet or exceed the security requirements set forth by OA.
Participates in annual renewal of maintenance contracts for network-related hardware.
Participates in trouble ticket resolution and reporting.
Supports remote IT staff with network-related issues.
Supports central office staff and business partners with network-related issues to assist in the troubleshooting of delivery center applications.
Communicates effectively both verbally and in writing with other employees, vendors, and business partners.
Maintains a strong understanding of various protocols including BGP, EIGRP, HSRP, and VRRP.
Maintains a strong knowledge of network monitoring tools and automation.
Performs other duties as required.
ADA REQUIREMENTS:
Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder.
JOB LOCATION:
Structured office setting in a centralized location. Occasional attendance at various sized meetings, conferences, and training sessions. Occasional overnight travel is required.
DECISION MAKING:
Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success.
ESSENTIAL FUNCTIONS
1. Operates a personal computer and other IT hardware devices.
2. Excellent communication skills; ability to write clearly and concisely.
3. Ability to provide customer service and business operations support.
4. Ability to develop project documentation and procedures for to sustain application support
5. Organize and manage multiple concurrent activities.
6. Ability to assess issues/problems and make appropriate decisions for resolution.
7. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources.
8. Develop/maintain staff proficiency in technology focus areas.
9. Occasional travel to perform duties.
POSITION PURPOSE:
This position will be working under the direction of the Pennsylvania Office of Administration (OA) on a highly complex network for the Infrastructure and Economic Development (IED) Delivery Center, which includes the Departments of Transportation (PennDOT), Community and Economic Development (DCED), and the Pennsylvania Emergency Management Agency (PEMA), in a team comprised of Commonwealth staffed positions as well as contracted personnel. This is highly advanced technical position focused on the architecture, design, monitoring, and the management of an increasingly complex network. The selected candidate will be responsible for assisting in the highest level of network planning for the long-term vision for the delivery center's network infrastructure. This position will have a strong focus on the design, support, and documentation of the expanding statewide Enterprise fiber optic network.
IED is primarily a Cisco shop with over 5,000 network devices and 10,000 users at approximately 1,000 remote locations. The IED WAN is comprised of MPLS, BGP, Metro-E networks with numerous VRFs and security zones. Some sites have redundant connections and are load balanced across connections, while others have more simple connections. IED also utilizes Silver Peak SD-WAN at approximately 200 locations with intentions to expand, so experience with SD-WAN related technologies is a bonus.
POSITION PURPOSE:
This position will be working under the direction of the Pennsylvania Office of Administration (OA) on a highly complex network for the Infrastructure and Economic Development (IED) Delivery Center, which includes the Departments of Transportation (PennDOT), Community and Economic Development (DCED), and the Pennsylvania Emergency Management Agency (PEMA), in a team comprised of Commonwealth staffed positions as well as contracted personnel. This is highly advanced technical position focused on the architecture, design, monitoring, and the management of an increasingly complex network. The selected candidate will be responsible for assisting in the highest level of network planning and long-term vision for the delivery center's network infrastructure.
IED is primarily a Cisco shop with over 5,000 network devices and 10,000 users at approximately 1,000 remote locations. The IED WAN is comprised of MPLS, BGP, Metro-E networks with numerous VRFs and security zones. Some sites have redundant connections and are load balanced across connections, while others have more simple connections. IED also utilizes Silver Peak SD-WAN at approximately 200 locations with intentions to expand, so experience with SD-WAN related technologies is a bonus.
POSITION REQUIREMENTS:
The selected candidate will be responsible for providing technical support for planning, designing, maintaining, and integrating local and wide area network infrastructure and will have input into the architecture deployed throughout the Enterprise. The selected candidate must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large enterprise environment. This position will have a special emphasis on supporting the existing and expanding network infrastructure at the PennDOT Regional Traffic Management Center (RTMC).
CCNA and CCNP certificates or higher are preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered.
DESCRIPTION OF DUTIES:
Installs, configures, maintains, monitors, and manages network infrastructure consisting of Cisco switches, routers, firewalls, and wireless LAN controllers, Silver Peak SD-WAN edge appliances, and all associated hardware and software.
Performs Network Management functions utilizing various industry tools to monitor, test, verify, troubleshoot and resolve complex Delivery Center network problems by working with users, service providers, and others to resolve problems.
Assists in the planning and design of LAN/WAN network architecture including:
Network bandwidth analysis and capacity planning.
Detailed specifications and schematic engineering drawings for network enhancements and modifications.
Supports network-attached systems utilized by PennDOT RTMC, including the support of the network-based traffic cameras and corresponding video systems (Genetec).
Participates in the ongoing design and establishment of best practices for carrier class fiber networks under construction within the Enterprise.
Works to design and install highly complex networks as well as develops techniques to optimize the network for maximum efficiency.
Proactively identifies and troubleshoots issues related to highly complex network problems and works them to resolution, including the communication of progress to managers.
Investigates, evaluates, and makes recommendations on new and emerging technologies as part of ongoing hardware support and refresh cycles.
Prepares technical solutions and makes recommendations.
Provides technical assistance to management to develop RFPs, RFQs, and other specification documents to acquire hardware, software and/or IT Services.
Develops documentation for the configuration of network components including setup, installation, and overall deployment of network hardware and software.
Creates Visio diagrams of the network for documenting new and existing network elements.
Ensures that all existing and new networks meet or exceed the security requirements set forth by OA.
Participates in annual renewal of maintenance contracts for network-related hardware.
Participates in trouble ticket resolution and reporting.
Supports remote IT staff with network-related issues.
Supports central office staff and business partners with network-related issues to assist in the troubleshooting of delivery center applications.
Communicates effectively both verbally and in writing with other employees, vendors, and business partners.
Maintains a strong understanding of various protocols including BGP, EIGRP, HSRP, and VRRP.
Maintains a strong knowledge of network monitoring tools and automation.
Performs other duties as required.
ADA REQUIREMENTS:
Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder.
JOB LOCATION:
Structured office setting in a centralized location. Occasional attendance at various sized meetings, conferences, and training sessions. Occasional overnight travel is required.
DECISION MAKING:
Plans the work and assigns work to subordinates in terms of goals and objectives, discussions with employees and supervisors are held to review the status of assignments. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success.
ESSENTIAL FUNCTIONS
1. Operates a personal computer and other IT hardware devices.
2. Excellent communication skills; ability to write clearly and concisely.
3. Ability to provide customer service and business operations support.
4. Ability to develop project documentation and procedures for to sustain application support
5. Organize and manage multiple concurrent activities.
6. Ability to assess issues/problems and make appropriate decisions for resolution.
7. Maintain a knowledge base of the concepts and capabilities of IT hardware and software resources.
8. Develop/maintain staff proficiency in technology focus areas.
9. Occasional travel to perform duties.
