Pc Refresh Technician

Best Fit: Someone with 1-3 years experience in Desktop Support or other IT positions in ensuring PC's/Desktops/Work Stations are all continuously refreshed, updated or upgraded with a Bachelors Degree preferred

Position: PC Refresh Technician

Pay Range: Up to $32/hour, depending on experience

Benefits: Kicks in after a full 30 days working in a given Month - Health Insurance, 401k, Dental and Vision Insurance etc.

Holidays: 7 paid Holidays

PTO: You accrue 1 hour per 35 hours worked in Michigan in which is State Mandated, 5 PTO in a year usable after full 90 days worked.

Hours: 9/80, work 9 days and get every other Friday off. Some Overtime where necessary.

Location: Sterling Heights, MI (Sterling Heights Complex)

Contract: Contract, no end date, possibility for Direct Hire

100% onsite working on PC Refresh

PC Refresh Technician

The PC Refresh technician works under the guidance of the PC Refresh Program Manager and local Desktop Support staff to schedule, image, install software, test and deploy new PCs to users scheduled for refresh. Reclaim prior equipment, update documentation and assist with disposal process. Refresh activities expected to run through June, 2024.

Company Information

Successful Fortune 100 global aerospace and defense company with over 90,000 employees worldwide. Strong foundation of delivering core engineering and manufacturing capabilities to our military vehicle clients. Our team focuses on continuous process and productivity improvements to reduce product costs while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and their Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.

Our Ethos

Our ethos is our distinguishing moral nature. Each of us has an obligation to behave according to our values. In that way, we ensure we continue to be good stewards of the investments by our shareholders, customers, employees and communities, now and in the future. Our ethos is rooted in five values: 1) Honesty – We tell the truth to ourselves and to others. Honesty breeds transparency. 2) Trust – We trust each other to do the right thing. 3) Humanity – We are compassionate and empathetic. We respect the dignity, rights and autonomy of others. 4) Alignment – We are united in our commitment to our values. 5) Value Creation – We create value by doing the right thing for our shareholders, our customers, our employees and our communities.

Position Requirements

Formal Education & Certification

• Bachelor’s Degree is preferred
• Experience will be considered in lieu of degree
• 1-3 years’ experience in desktop support services
• Certifications such as A+ or Microsoft MC a bonus

Knowledge & Experience

• Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
• Technical knowledge of PC internal components, including drives, cards, memory upgrades
• Hands-on hardware troubleshooting experience
• Equipment support experience with Dell, EMC, Cisco, etc.
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides

Personal Attributes

• Ability to investigate PC and software issues
• Effective interpersonal skills and relationship-building skills
• Written and oral communication skills
• Ability to present ideas in user-friendly language
• Analytical and problem-solving abilities, with attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• A strong customer-service orientation
• Driver’s license in good standing

Work Conditions

• 9 day/80 hour schedule over two weeks
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
• Lifting and transporting of heavy to moderately heavy objects, such as computers, workstations, monitors, and peripherals
• Flexibility to work above and below desk height and on a ladder
• Exposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volume
• Bending, kneeling, standing, walking, lifting