Pc Refresh Technician

The PC Refresh technician works under the guidance of the PC Refresh Program Manager and local Desktop Support staff to schedule, image, install software, test and deploy new PCs to users scheduled for refresh. Reclaim prior equipment, update documentation and assist with disposal process.

Position Requirements

Formal Education & Certification

• Bachelor's Degree is preferred
• Experience will be considered in lieu of degree
• 1-3 years' experience in desktop support services
• Certifications such as A+ or Microsoft MC a bonus

Knowledge & Experience

• Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
• Technical knowledge of PC internal components, including drives, cards, memory upgrades
• Hands-on hardware troubleshooting experience
• Equipment support experience with Dell, EMC, Cisco, etc.
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides

Personal Attributes

• Ability to investigate PC and software issues
• Effective interpersonal skills and relationship-building skills
• Written and oral communication skills
• Ability to present ideas in user-friendly language
• Analytical and problem-solving abilities, with attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• A strong customer-service orientation
• Driver's license in good standing

Work Conditions

• 9 day/80 hour schedule over two weeks
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
• Lifting and transporting of heavy to moderately heavy objects, such as computers, workstations, monitors, and peripherals
• Flexibility to work above and below desk height and on a ladder
• Exposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volume
• Bending, kneeling, standing, walking, lifting