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Form of workAt Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.
Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.
Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.
As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!
About the Position:
Our Billing Support Team is on the search for a superstar Billing Support Representative! We are looking for someone to provide personalized service to every incoming call and turn a frustrated policyholder into one happy camper. Also we need your billing expertise, you resolve every inquiry that comes your way, always bringing your A-game to the table. If you find yourself multitasking several billing inquires at once and always happy to answer the phones, then this is the position for you!
*This position is a 100% remote U.S. based opportunity. Some travel for day-to-day work, team meetings, and training will be required.
Key Responsibilities: (What you'll be asked to do)
- Responsible for answering a high volume of policyholder billing inquiries in an efficient, accurate and professional manner via phone or email.
- Process payments, refunds and cancellation offsets easily.
- Evaluate and analyze reporting data to discover and resolve outstanding debits, credits or other inconsistencies with policy holders accounts.
- Navigate multiple systems to research, analyze and resolve policyholder inquiries.
- Reconcile our billing system data to ensure the accuracy of final invoice balances.
- Keep ourcustomer support team updated on a regular basiswhen transactions are processed.
- Maintain and update customer information in our database during and after each customer inquiry.
The Successful Candidate: (What we're looking for)
- You genuinely enjoy problem solving and assisting customers no matter what the situation is.
- You're intuitive and you understand what a policyholder may need before they even ask for it!
- If your normal workflow is going back and forth between 6 programs across 2 Monitors, then this is your calling.
- You're known to be patient and a great listener, it's like you were born to handle incoming phone calls.
- Even if you're having a crazy day at work you stay organized and possess impeccable attention to detail.
Some Requirements:
- 3+ years working in the insurance industry as a Billing Support Representative or as an accountant.
- Bi-Lingual (English/Spanish) is preferred.
Education:
- High School Diploma or its equivalent (GED) is required.
Computer Skills:
- Must be proficient with MS Office and other internal insurance related programs, systems or applications.
- Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
- Previous experience using Zendesk or a similar system is a plus.
Other:
- Reliable high-speed internet connectivity required.
- Designated quiet work from home space.
We Have a Great Benefits Package!
- 20 days of PTO annually
- Medical, Dental, Vision
- Short- and Long-Term Disability (Company Paid)
- Life & AD&D (Company Paid)
- Healthcare, Dependent Care and Transit FSA
- 401K with a generous matching contribution and no vesting schedule
It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.
