Customer Support Representative- Bilingual

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

Are you experienced, flexible and self-motivated? Are you skilled and energized by collaboration and continuous improvement? Do you enjoy a challenging and vibrant work environment?

If this sounds like you, you may be The Right One! Please continue on to learn more about this opportunity. Don’t forget to take a look at our comprehensive benefits!

CUSTOMER SUPPORT REPRESENTATIVE SUMMARY

Responsible for servicing and supporting expansion of the personal lines, property and casualty insurance accounts.

CUSTOMER SUPPORT REPRESENTATIVE ESSENTIAL DUTIES/RESPONSIBILITIES

• Report to and directly coordinate assignments with the Assistant Manager.
• Provide exceptional ongoing service to customers.
• Service, sales and claims support
• Consistently seek improvement and provider the highest level of service possible.
• Other duties as assigned.

EDUCATION/EXPERIENCE
The ideal Customer Support Representative candidate will have a High School Diploma with a minimum of 2 years experience. The Customer Support Representative must be fluent in English and Japanese.

BENEFITS

• Competitive Salary with Bonus Opportunities
• Paid Time Off
• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
• Flexible Spending and Health Savings Accounts
• Disability and Life Insurance
• 401(k) with Company Contribution
• Educational Tuition Reimbursement

Flexible Work Arrangement

Consistent with the Company’s Flexible Work Arrangement* policy, an essential function of an on-site/office-based position requires an employee to perform a regular portion of their duties at a Company facility. In person collaboration is a critical component of your job and vitally important to innovation, all of which can only be accomplished working on site. Working in this manner is consistent with the Company’s philosophy of “kaizen,” as well as facilitates important team interactions, enhances learning and development, and supports relationship building. These functions are critical to our business operations and consistent with the Company’s value of “genchi, genbutsu, genjitsu” to see and understand where work is done.

If your role is as a member of management, you will use in person work time to train, develop and motivate employees. Further, through observation and assessment of processes, you will identify opportunities to enhance employee effectiveness and productivity.

*A flexible work arrangement is dependent on the nature, scope, essential job functions, requirements, and location of the position.

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.

Loyalty Group Insurance Services (LGIS), is a wholly owned subsidiary of Toyota Tsusho America, Inc. and provides commercial and personal insurance. Based in Erlanger, KY, LGIS markets insurance products and services to Toyota Group companies and other manufacturers across 30 states.

M-F 8:00-5:00, business travel as needed. Flexible work schedule available.

R230569

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

People with a criminal record are encouraged to apply

Application Question(s):

• What is your expected compensation range?

Work Location: Hybrid remote in Erlanger, KY 41018