Customer Support Representative

LHH is currently looking to fill a Customer Support Representative position for our client located in Louisville, KY. The ideal candidate will have 2-3 years of experience working at a Logistics Company.

• Type: Direct Hire
• Compensation: $40,000-$45,000
• Location: (100% On-Site) Louisville, KY 40206
• Expected Hours: Monday- Friday (8:00am-5pm)

Position Overview:

• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.
• Provide coverage and support accounts for other team members as necessary.
• Properly identify the right communication method based on the sense of urgency and issue.
• Knows how to diffuse a difficult situation and get resolution with the customers.
• Identify opportunities for improvements in customer care.
• Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines.
• Act as a liaison between customer, operations, and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations, and sales.
• Interpret and analyze client schedules and prioritize orders.
• Resolve issues and handle customer complaints internally and externally.
• Confirm pricing, inventory availability, and provide ship date information.
• Arrange transportation with shipping / freight team, manage process for dealing with international orders, including inspection and shipping documentation requirements where relevant.
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns.
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manager customer expectations.
• Work with sales team on pricing, credit terms, and customer requirement updates.
   

Qualifications:

• 2-3 years prior experience supporting staff
• Must be articulate and organized with excellent writing and public speaking skills.
• Proficient in Microsoft Office

Benefit offerings include PTO, medical, dental, vision, life insurance, short-term disability, and 401K plan. Provides employees the flexibility to choose the type of coverage that meets their individual needs.


Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records