Job ID: 5787766367
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Corporate Information Services
Department: Hamot IT
Location: 201 State St, Erie, PA
Union Position: No
Salary Range: $ 21.9-32.21 USD
UPMC is looking for a PC Consultant Associate to join their team. This position will be Fully ON-SITE supporting our UPMC Erie PA locations. Candidates in this role will be required to visit and support multiple UPMC locations local to the area, mileage is reimbursed.
Description
Under the direction of management and more senior members of the team, the PC Consultant Associate will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting.
Why work at UPMC?
- At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.
- A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
- AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.
- We have a rewarding career ladder to grow your career with UPMC.
Responsibilities:
- Actively participate in technical mentorship by intermediate and senior level team members.
- Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
- Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk and end user, regarding problem status until resolved. Document request status and resolution activities, as directed.
- Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.
- Demonstrates appropriate, clear, concise, and effective written and oral communications.
- Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
- Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
- Follow procedures for documentation of PC Support services to the UPMC end user community. Update all project management and time tracking tools accordingly.
- Ability to manage time, tickets, and workload under the direction of leadership.
- Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
Qualifications:
Qualifications
- Familiarity with desktop support and desktop support practices through education or practical experience.
- Must be willing and able to report for work at various UPMC facilities.
- Ability to perform basic/standard IT procedures and protocols.
- Rely on buddy system/coach to demonstrate applied skills and to guide non-routine actions.
- Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC.
- Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
Preferred Qualifications
- Audio Visual background a plus but not necessary.
- Strong Communication.
- Attention to detail.
- Highly Organized.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.
Benefits that Matter to You
We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
- Earn over 5 Weeks of Paid Time Off Every Year
- Affordable Medical, Dental & Vision Coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-Paid Life Insurance
Support for You – and Your Family
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Two Weeks of Paid Parental Leave
- Family Planning Resources
- Tuition Assistance for Dependents
- Comprehensive Health Care for Dependents
- Emergency Child and Elder Care Options
- Flexible Work Arrangements
A Culture That Cares
At UPMC, you can find a home among people who share your passions and care about who you are.
- Employee Resource Groups
- Awards for Champions of Dignity & Respect
- Center for Engagement & Inclusion
- Programs for Veteran Engagement
Tools to Reach Your Potential
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Up to $6,000 of Annual Tuition Assistance
- Ongoing Learning via Linkedin Learning
- Accelerated Career Pathways for Growth
- Robust Instructor-led Education and Learning Pathways
Expansive Opportunity
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 96,000+ Employees
- 40 Hospitals and 800+ Doctors’ Offices and Outpatient Sites
- Dozens of Career Ladders to Climb
- International Locations
- State-of-the-Art Technology