Jr Project Manager/Ticket Management (Remote)

Jr Project Manager/Ticket Management (Remote)

Remote, USA (*Must work PST)

$25hr- $30hr (Weekly pay + benefits)

6 month contract (Excellent potential for extension)

Full-time M-F 8am-5pm PST

Our client has created the best place to share code with friends, co-workers, classmates, and complete strangers. Over 31 million people use their platform to build amazing things together across 97+ million repositories. They are one of the leading hosting service sites for software developers around the world. The mission of the company Docs team is to guide everyone who uses their platform to confidently meet their goals.

What excites you:

Ensuring that all marketing operation tickets are accounted for and assigned

Ensuring that all marketing operation tickets have continuous communication on status with Stakeholders

Ensuring that any delays in ticket completion are documented and explained

Working in both company platform and ADO to ensure that comments in both platforms are notified to MOPs (Marketing operation) teams

Will work closely with Microsoft + Microsofts project manager

Responsible for ensuring that build process steps are highlighted to the correct teams for them to do work

Lead sprint planning

Occasionally lead retros on any tickets/incidents

Be the lead in triaging emergencies and incident reports

What excited us:

2+yrs in Project Management, Ticket Management, Database Management or similar, working for a SaaS/Tech company

Must have worked with teams in a high speed/fast-paced tech/SaaS industry

Experience ensuring action item tickets or similar are accounted for and assigned

Experience tracking and providing updates on operational action items, and providing feedback on the outcome

Experience to notate and track delays in ticket completion or similar action items are documented and explained

Experience with Project Management tools, Ticket Management or Cloud based CRMs; Zendesk, GitHub, Asana, Trello, Azure DevOps, Monday or Jira

Requires experience using different platforms, systems and tools; ability to navigate different platforms easily.

Must be a multi-tasker, able to handle high volume work with ease and organization

Experience with managing tasks/custom fields and recommending process improvements for task management.

Ability in using Slack, Zoom, Teams, and Google Suite (sheets, docs, calendar, etc.)

Please send your resume. Thank you!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.