Pbx Operator - Swing Shift

Resort and Location: The Grandview at Las Vegas

Department: Front Desk/PBX

FLSA Status: Non-Exempt

Reports To: Front Desk Manager

Position Summary:

The PBX Attendant will report to Front Desk Supervisor. The PBX Operator is primarily responsible for answering and directing calls through the use of phone operating systems. The position ensures guest satisfaction by maintaining a pleasant, cheerful tone of voice while communicating over the phone headset.

Core responsibilities include the following, but are not limited to:

Specific Responsibilities:

• Answer all calls coming into the switchboard in a timely manner.
• Assist guests (both internal and external) with questions regarding the facilities, outlets and amenities.
• Route guest calls to the appropriate room and/or employee.
• Remove incoming faxes from the main fax machine and distribute to the appropriate area.
• Quickly respond to guest requests in a timely and friendly manner.
• Monitor all emergency calls and alert management.
• Assist engineering dispatch.
• Report any damages, hazards, repairs and any suspicious individuals in areas they don’t belong.
• Set wake up calls as requested by guests
• Maintains a friendly, professional, cheerful and courteous demeanor always
• Always Ensures Outstanding customer care
• Performs other duties as assigned, requested or deemed necessary by management.

Position Requirements (Skills/Abilities):

Experience:

One year of hospitality-related experience is desired. Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Bilingual skills a plus.

Education: High School diploma or GED required.

Flexible Scheduling: Must be able to work Evenings, Friday, Saturday, Sunday and Holidays.

Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

EEO ADA M/F VET DISABLED