Pbm Client Services Instructional Designer, Sr. Analyst

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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

PBM Client Services Instructional Designer, Sr. Analyst

Job ID: TBD
Category: Actuarial & Underwriting
Location: Remote

Position Summary

Would you like to join CVS Health, a Fortune 5 company, on our multifaceted Pharmacy Benefits Management (PBM) Strategic Initiatives team? This high impact, high visibility individual contributor role is critical to supporting our 250-person cross-functional department as CVS Health continues expanding in the healthcare and PBM industry.

As a Sr. Analyst in the Client Financial Analysis Organization, you will have the opportunity to lead a wide variety of exciting change management initiatives ranging from PBM essentials to systems-based technical training. You will utilize your skills in facilitation, written and verbal communication, audience-specific content creation, stakeholder management, creative problem solving, and technical knowledge to lead and support the department’s cross-functional colleagues through a centralized onboarding program and additional product training / change management workstreams.

Some of your key responsibilities will include:

• Creating curriculum, engaging content, and creative solutions for adult learners
• Proactively collaborating with business partners, subject matter experts, and team members to develop virtual instructor-led training and on demand e-learning
• Identifying and aligning learning goals, objectives, and competencies
• Managing and maintaining projects, including communication with leadership and partners across multiple business areas
• Welcoming and facilitating engaging onboarding sessions for new colleagues
• Partnering to ensure appropriate and intuitive training materials are prepared for our internal end users as products / enhancements launch
• Drafting and circulating inclusive department-wide communications, such as newsletters and change management cascade, keeping the full audience top of mind
• Collaborating with partners to maintain the existing library of training resources and job aids to ensure they’re effective, relevant, and intuitive to locate
• Identifying opportunities for continuous improvement and recommending changes
• Strategic short-term and long-term change management roadmap / work plan development
• Performing other duties as assigned or determined by business needs

You will be successful if:

• You have high energy, enjoy leading virtual webinars, and meeting new people
• You’re always looking for new tools or tactics to maximize engagement and impact
• You are a creative innovator, dynamic problem solver, and enjoy thought partnering
• You’re able to break down complex topics into meaningful, understandable learning experiences.
• You handle ambiguity gracefully, organize chaos for others, and are comfortable wearing multiple hats
• You are highly organized with strong attention to detail
• You care about colleague satisfaction; you like to analyze, interpret, and apply data / KPIs to improve training content.
• You adapt to learning styles over cross-generational audiences and can deliver results in a fast paced, collaborative environment.
• You’ve built and maintained strong relationships, and can influence up, down and across
• You’re a self-starter; you take initiative, are solution-focused, and have a growth mindset
• You appreciate feedback and seek diverse perspectives

Required Qualifications

• 2+ years of experience at a healthcare company / corporate role with success dependent on cross-functional partnerships or colleague satisfaction
• 1+ years of experience facilitating or leading meetings for large, diverse audiences
• High proficiency with Microsoft Suite for creativity, productivity, and to drive collaboration – including Teams, SharePoint, and PowerPoint

Preferred Qualifications

• Knowledge of PBM business, managed care, or prescription drug industry
• Experience with instructional design/technology, adult learning strategy, curriculum development, or talent development
• Strong written and verbal communication skills
• Experience facilitating web-based training and conducting train-the-trainer sessions.
• Knowledge of interactive tools to facilitate engaging learning sessions (e.g., polling)
• Proficiency with industry standard design and e-learning authoring software (Articulate Storyline preferred, Camtasia)
• Experience utilizing various Learning Management Systems (Saba preferred)
• Excellent relationship management and experience working within a complex organizational environment
• Experience with various training approaches (e.g., asynchronous, blended, hybrid)
• Experience with effective change management and collecting post-implementation feedback for continuous improvement / iteration

Education
High school / GED or equivalent experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.