Address
Form of workCWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.
In Human Resources, our credo is people culture = performance. We understand the importance of attracting and retaining the best possible talent, and we do that by providing a positive workplace culture in which all our employees are empowered to wow our customers. Our HR function is made up of the following areas:
Employee Experience
Employee & Labor Relations
Employee Communications
Compensation & Benefits
Employee Services
HR Business Partners
Position Overview
The Human Resources team is seeking Payroll Specialist
Position Description
Service Delivery
o Manage payroll inputs
o Accountable for the verification of the final salary register, deductions reports, statutory reports, etc. (prepared by the vendor) and having the payouts made
o Ensure compliance with country-specific statutory requirements that impact payroll for the respective country
o Review the payroll registers and statutory reports for countries
o Ensure compensation disbursements are happening on agreed dates
o Monitor new legal changes and be alert to ensure legal compliance at the country and regional level
o Verify payroll inputs (new hire information, exiting employees' information, compensation & benefits changes, Time & Absence records) that are sent to the payroll vendor through a system generated auto feed
o Verify payroll inputs being received by local payroll vendors in countries
o Track deductions and provide these inputs to the payroll vendor.
o Manage exceptions requests in accordance with HR Services Service Level Agreements and procedures
o Ensure all pre and post-payroll verification checks are completed within the assigned deadline dates
o Send final approval of the payroll countries to finance/ payment channel to ensure employee payments are made within the required timelines
o Solve problems by analytical troubleshooting to avoid delays within the payroll cycle
o Send changes/ additions to insurance brokers, benefits providers, pension providers etc. for insurance enrolment, termination, change of personal details, etc.
o Be flexible to cover team colleagues for holidays/sickness/ peak workloads
o Provide training/mentorship to the team with the guidance of the HR payroll Supervisor
o Capacity to manage complex country (based on local legislation, headcount, frequency etc)
Customer Management
o Act as a member of the HR Employee Services to provide outstanding customer service to all internal (and external) customers including any 3rd parties
o Escalate to Tier 3 (HR ES Manager) in accordance with guidelines and ensure tracking and follow through to resolution
o Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
o Educate customers to ensure, where possible, services are provided through e-channels and the HR portal
o Ensure individual development and continuous service improvement
Process Ownership
o Assist in payroll related projects (standardization / automation)
o Provide variation reports per payroll cycle for reporting to Finance, Country HR, and the HR Shared Service Center leadership.
o Complete all payroll checklists associated with each payment cycle as per the required timelines ensuring all payroll deadlines are met for the countries assigned.
o Archive all payroll inputs into the share drive
o Support any payroll and Time & Absences related projects to meet project objectives set Support in-country audits, and provide country/regional payroll reports, liaising with Country/Regional Finance teams as needed
o Keep their knowledge up to date and build a strong knowledge database from which Payroll Specialists can work
#LI-Hybrid
Position Requirements
Experience & Education:
Experience
o At least 2 years of demonstrated experience of working in payroll processing and administration
o Demonstrated working experience with country legislation employment and tax laws as they pertain to payroll processes
o Preferred bachelor's degree or higher in Mathematics/ Business/Accountancy or similar
Languages
o Ability to communicate effectively in English, both written and verbal
o Any other language based on regional requirements
Knowledge, skills, and abilities (KSAs)
o Payroll knowledge of the assigned countries
o Analytical skills
Detail oriented and sense of data quality & accuracy
o Improve continuously
o Build a strong relationship
o Ability to maintain highly confidential and sensitive information
o Good planning skills and organizing capability
o Ability to work independently
o Ability to multi-task and work well within a high pace pressurized environment\
o Change management
o Solve problems / Make decisions
o Focus on the customer
o Drive for results
o MS Office proficiency; particularly with Excel
o Should have worked in an environment that had a Global HCM system (Oracle Fusion, E Business, PeopleSoft, Successfactors, SAP HR, Workday, etc.)
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email toTalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
