Patient Services Team Member

A Patient Services Team Member is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. The Patient Services Team Member will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Responsibilities:

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patient's time, as well as doctor's time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Knowledge of common fees charged for common visits
• Check out patients and collect correct payments
• Manage patient flow in the office
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures including HIPAA
• General office duties and cleaning to be assigned by manager

Other Skills and Abilities

• Ability to work weekends when applicable
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Ability to interact with all levels of employees in a courteous, professional manner at all times
• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
• Multilingual or bilingual skills preferred

Requirements:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Ability to work independently as well as part of a team.

Schedule:

• Monday to Friday
• Weekends as needed

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person