Patient Services Specialist Ii (Floater)

Overview

Voyager Home Healthcare (https://voyagerhomehealthcare.com/) provides in-home Nursing, Certified Nursing Assistants, and Personal Care Worker services throughout the state of Colorado. Additionally, we have four CNA schools (https://www.getcna.co/) which are unique in that they allow students to take their classes in an online format while enabling them to attend in-person clinical and practice labs. We recently opened office locations in Miami and Tucson as well.

Our company is aggressive in our development and relentless in our innovation. We are looking for individuals who wish to grow with us as we continue our unrelenting expansion throughout the United States and into several different healthcare-related industries.

Program Overview:

Candidates hired for this position will work on the administrative side of our In-Home Support Services (IHSS) division and Parent CNA program. IHSS is a Medicaid-waiver program that allows family members to take care of their loved ones while being paid as a caregiver by the state of Colorado while Parent CNA is a Colorado Medicaid program in which a parent and/or family member can be reimbursed to care for a loved one.

Duties

• Maintains a high volume of inbound and outbound calls, texts, and emails
• Provide excellent customer service
• Maintain excellent and detailed records
• Receive patient referrals and coordinate with clinical staff
• Conduct phone assessments for incoming clients
• Work closely with Billing and Payroll to ensure accuracy
• Adapts quickly to a changing work environment
• Is reliable, engaged, and provides feedback to improve processes and policies
• Tracking patient insurance eligibility
• Tracking orders such as physician's orders, face-to-face orders, and patient assessments
• Works Evening Shifts as needed
• Provide coverage in other departments as needed

Hours and Pay

Monday through Friday, 8 am-4:30 pm, with a 30-minute lunch break.

This position pays $28/hour

Job Type: Full-time

Pay: From $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please describe why you would be an ideal candidate for this position.

Work Location: In person