Patient Services Specialist (Evenings)

Overview

Voyager Home Healthcare (https://voyagerhomehealthcare.com/) provides in-home Nursing, Certified Nursing Assistants, Physical Therapists, Occupational Therapists, and Personal Care Worker services throughout the state of Colorado (Denver, Pueblo, and Colorado Springs). Additionally, we have three CNA schools (https://www.getcna.co/) which are unique in that they allow students to take their classes in an online format while enabling them to attend in-person clinical and practice labs. We recently opened office locations in Miami and, Phoenix Tucson as well.

Our company is aggressive in our development and relentless in our innovation. We are looking for individuals who wish to grow with us as we continue our unrelenting expansion throughout the United States and into several different healthcare-related industries.

Program Overview:

Candidates hired for this position will work on the administrative side of our Parent CNA program. Parent CNA is a Colorado Medicaid program in which a parent and/or family member can be reimbursed to care for a loved one.

Duties

• Maintains a high volume of inbound and outbound calls, texts, and emails
• Provide excellent customer service
• Maintain excellent and detailed records
• Receive patient referrals and coordinate with clinical staff
• Conduct phone assessments for incoming clients
• Work closely with Billing and Payroll to ensure accuracy
• Adapts quickly to a changing work environment
• Is reliable, engaged, and provides feedback to improve processes and policies
• Tracking patient insurance eligibility
• Reviews phone calls daily
• Tracking orders such as physician's orders, face-to-face orders, and patient assessments

Hours and Pay

Monday through Friday, 11:30 am-8:00 pm, with a 30-minute lunch break.

Training will occur Monday through Friday, 8:00 am-4:30 pm, and last for a minimum of 4 weeks.

This position starts at $25/hour with an evening differential of $2/hour.

Advancement

Voyager is interested in developing people into leaders within our organization. To Voyager, a leader is someone who is committed to fostering the growth

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please describe why you would be an ideal candidate for this position.

Work Location: In person