Patient Services Specialist (Contact Center/Alberta)

Major/Essential Functions
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 IVR options
Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines
Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance pre authorizations and copay inquiries
Outbound calls to patients as needed or required by department
Performs other duties as assigned
Adhere to all TTUHSCEP policies, procedures and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Required Qualifications
A minimum of a high school diploma or equivalent
One (1) year of customer service, office or related experience required
Additional education may substitute for the experience requirement
Preferred Qualifications
Ability to speak effectively with customers and build rapport while providing exceptional customer service
Communicates effectively, both orally and in writing. Excellent customer service and interpersonal skills
Ability to devote full attention to patients and medical professionals alike
Ability to remain calm, even under the most stressful of situations
Ability to follow direction effectively
Ability to work as part of a team. Strong grammatical and data entry skills
Strong organizational, time management, problem solving and multitasking skills
Ability to operate call center applications and equipment, computer, fax machine, calculator, printer, scanner, copy machine, etc.
1 year experience in medical setting
Knowledge of patient service principles and practices
Knowledge of administration and clerical processes
Call Center Experience
Bilingual - English/Spanish
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Required Attachments
Cover Letter, Resume / CV
Optional Attachments
Transcript
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Other
Schedule Details
Varies
Grant Funded?
No
Job Group
Information and Records Clerks
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
Job Expires
03/13/2024