Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.
- Greet patients in-person and via telephone
- Verify insurance eligibility and copy insurance cards
- Perform financial and eligibility screening for clinic programs
- Print daily schedule and confirm next day’s appointments
- Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
- Make follow-up appointments for referrals from other sites
- Call, reschedule and mail letters to all N/S patients
- Responsible for patients checking in through completing encounters, personal records forms, etc.
- High school graduate or equivalent
- One year experience in a medical or dental office
- Experience in verifying and billing insurance/program eligibility
- Bilingual English/Spanish
- Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
- Ability to interface with all levels of personnel in a professional manner
- Excellent customer service skills and commitment to providing the highest level of customer satisfaction
- Ability to type minimum 35 WPM
Preferred Skills/Knowledge/Abilities
- Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
- Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities