Patient Services Representative

Job description

We are looking for a high-energy and ambitious Patient Service Representative to join our team in our Michigan corporate office. This person will be responsible for managing phone, email, and text communication to book new patient appointments, and schedule and confirm existing patient appointments. This person will serve as the main point of contact for new patients to answer questions and coordinate with clinic and billing teams as needed. This person must be fluent in Russian or Spanish.

What You will Do:

• Manage inbound and outbound phone, email, and text communication with new and existing patients in a friendly and professional manner
• Book and schedule prospective patients to optimize provider time, treatment room utilization and patients’ satisfaction
• Serve as the first point of contact to address new patient questions
• Verify insurance information and initiate insurance and authorization requests
• Confirm and reschedule patient appointments
• Work with electronic medical records and scheduling system, customer relationship management system, and texting and email communication systems
• Work together with the team members across our various locations to reach organizational goals and meet patient needs
• Other duties as necessary to achieve goals

Who You Are:

• Passion for customer service and an eagerness to always be helpful
• Must be professional in tone and delivery and an effective communicator
• Ability to persuade prospective patients to book in a friendly and comfortable way
• Flexibility as it relates to schedule, responsibilities and priorities
• Must be an exceptional listener and always looking to learn
• Strong organizational skills and attention to detail
• The ability to work independently and as a member of a team
• Ideally available Saturdays or Sundays
• Bi-lingual; Fluent in Russian or Spanish

Who We Are:

Metro Vein Centers is a national leader in providing vein and vascular care. With clinics in New York, New Jersey, Connecticut, and Michigan, we are undergoing an exciting period of expansion and development with significant opportunities for employees to grow with the organization.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work Location: In person