Patient Access Representative

Job Title:Patient Access Representative
Reports To: Practice Manager
FLSA Status: Non-Exempt
Summary: The Patient Access Representative arranges for the efficient and orderly registration of patients. They ensure that accurate patient information and insurance authorization is collected and that patients are aware of clinic policies and procedures.
They provide coverage for the telephones and act as receptionist for the clinic. They perform other various registration, clerical, and tasks as assigned by their supervisor.

Duties and Responsibilities:
Duties and responsibilities include the following and other duties may be assigned.
1. Develops productive working relationships, fostering trust and accountability in self and co-workers.
2. Acts as a representative of the clinic in offering customer service to all, during work, by demonstrating effective communication, responsiveness and sensitivity to others including but not limited to patients, family members, visitors, co-workers, and other persons in relation to all clinic functionality both in and out of the clinic.
3. Assumes responsibility for self-development and growth by attending appropriate continuing education.
4. Assumes responsibility for services rendered as an individual as well as a team member of the clinic.
5. Is continuously aware of own body language and tone of voice.
6. Demonstrates dependability by maintaining good attendance and punctuality, (including proper clocking in and out).
7. Maintains patient confidentiality always.
8. Explains clinic policies to the patient regarding the services and insurance company requirements.
9. Obtains insurance data on all patients including all pre-authorizations, referrals, and high deductible plans.
10. Collect data during the pre-admission interview, coordinates the patient files to ensure the smooth and proper admission testing if appropriate.
11. Motivate and inspire the reception team to provide high quality care to the patients of the clinic.

12. Work well with all team members and ensure that our actions support the hospital, the doctors, and the practice philosophy.
13. Ensure that the clinic is in compliance with HIPAA.
14. Corrects and ensure the proper collection of data referring to services rendered, patient demographics, statistical reporting, and billing and collection of payment for those services rendered.
15. Correct patient registration information in an accurate and timely manner.
16. Maintains a professional image.
17. Demonstrates a positive, open-minded, can-do attitude. Represent willingness and enthusiasm to embrace and facilitate change.
18. Registers patients who have been scheduled.
19. Coordinates patient flow.
20. Discusses unpaid past accounts with patients.
21. Opens cash drawer, collects patient payments, posts payments to correct account, prints, closes cash drawer at close of shift.
22. Demonstrates a competence and understanding of all clinic policies and procedures.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Math Ability:
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word;
Microsoft Excel; Microsoft Outlook; Microsoft Internet Explorer and proprietary software and EPIC EHR.

Education/Experience:
Two to four years related health experience and/or training; or equivalent combination of education and experience preferred but not required.
Certificates and Licenses:
Valid driver's license

Knowledge, Skills and Other Abilities:

• Ability to maintain the confidentiality of all sensitive patient related materials
• Ability to work with all employees at all levels
• Ability to provide excellent customer service to all internal and external customers
• Ability to work independently, using personal judgment and analysis of information to identify problems and determine solutions
• Excellent follow-through, organizational skills and time management
• Sympathetic attitude towards care of sick
• Excellent communication skills, both verbal and written
• Excellent customer service skills
• Attention to detail
• Ensures correct and proper collection of data referring to services rendered, patient demographics, statistical reporting, and billing and collection of payment for those services rendered.
• Corrects patient registration information in an accurate, timely manner and requests clarification of procedures to prevent future errors.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; work in high, precarious places; toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Relocate:

• Williamston, NC: Relocate before starting work (Required)

Work Location: Multiple locations