Patient Services Coordinator/Receptionist Bilingual In Spanish

SALARY:  $18 to $20 hour

LOCATION: Lombard and Mount Prospect, IL

JOB SUMMARY:

Medical Receptionist are the first point of contact with the office and are responsible for providing positive patient experience over the phone and in person. Performs patient check in and check out, collects copays, and updates demographic. Obtains information over the phone for registration and schedules patient appointments. This position provides support for patient care activities in the preparation, assembly and organization of patient appointments and paperwork. Must be able to communicate well verbally and in written form. This position is fast paced and ability to multi-task is critical. Travels to satellite offices.

DUTIES:

• Welcome patients by greeting them in person or on the telephone.
• Check e-fax, voicemails, and personal business emails throughout the day.
• Perform daily opening and closing checklists.
• Participate in daily office cleaning duties.
• Answers phones in a warm and friendly manner. Assists or direct caller as needed.
• Schedules patient appointments in accordance with practice?s protocol and provider?s schedule.
• Registers patient by collecting accurate demographic and insurance information.
• Instructs patient on registration forms, as needed.
• Scan patient paperwork, consents, and medical records.
• Prepare charts for daily appointments.
• Check in duties, including scan insurance cards and valid id?s, distribute and receive paperwork.
• Check out duties, including schedule follow-up appointments, review prescribed medications, create and print orders, schedule surgeries.
• Stamp, open, and distribute or scan mail.
• Call patients for appointment reminders.
• Request and send medical records.
• Prepare laboratory samples in paperwork for pickup.
• Check outdoor HST bins and mailbox.
• Assist in training of new staff.
• Recognizes and utilizes safety precautions and procedures in adherence to established standards of infection control.
• Participates in Quality Assurance activities.
• Assumes responsibility for attending staff meetings and in-house in-services.

Performs other duties as directed