Address
Form of work
SalaryUnder limited supervision, receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support.
Education
High School or GED equivalency
Experience
6 months of related experience
Skills
- Knowledge of medical terminology, CPT and ICD9 codes
- Skill in written and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and maintain files and records.
- Ability to manage multiple tasks and deadlines
Physical Requirements
- Ability to sit, stand, walk and pay close attention to detail
Working Conditions
- Normal office environment with little exposure to noise, dust, and the like.
Principal Duties and Responsibilities:
- Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
- Schedules patient appointments, using a computerized medical system or handwritten schedule.
- Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts, and collecting co-payments. Prepares daily deposit form. Escorts patients to rooms.
- Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips. Secures all necessary signatures.
- Codes lab requisitions with necessary patient data for proper processing and charging of lab work.
- Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
- Performs related office duties and general errands, including photocopying materials, retrieving and storing supplies and faxing patient progress notes to referring physicians.
- Compiles patient statistics and maintains patient tracking system. Performs simple arithmetic calculations daily regarding patient charges submitted and patient payments collected.
- Performs all functions related to Pre authorization by calling the insurance company, giving clinical information, and getting the test pre approved prior to test
- Tracks no auth denial and keeps a monthly report that includes how many and why
- Manage and update the list of insurances Radiology accepts. Send the list out to on campus physician practices
- Perform other clerical related duties such as scheduling, and registration
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
- Treats others with fairness, kindness, and respect for personal dignity and privacy
- Listens and responds appropriately to others’ needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
- Meets and/or exceeds customer expectations
- Actively pursues learning and self-development
- Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
- Sets a positive, professional example for others
- Takes ownership of problems and does what is needed to solve them
- Appropriately plans and utilizes required resources for various job duties
- Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
- Works cooperatively and collaboratively with others for the success of the team
- Addresses and resolves conflict in a positive way
- Seeks out the ideas of others to reach the best solutions
- Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
- Demonstrates honesty, integrity and good judgment
- Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
- Embraces change and improvement in the work environment
- Continuously seeks to improve the quality of products/services
- Displays flexibility in dealing with new situations or obstacles
- Achieves results on time by focusing on priorities and manages time efficiently
COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
