Patient Service Representative (Spanish Speaking Preferred)

Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance.

The Patient Service Representative (PSR) serves as support for all Patient Service operations at Crescent Community Health Center. The Patient Service Representative works in collaboration with various departments within the clinic to ensure accurate patient information documentation. Primary focus areas include accurate collection and data entry of patient demographics, timely and efficient check-in of patients, posting patient payments, and identifying and communicating patient barriers to appropriate personnel.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Maintain patient as primary focus of work, treating each person with respect and equity
• Check-in patients in a timely and efficient manner
• Modify appointment status to record arrival time and seen time
• Assist patients with all pre-appointment paperwork including demographic form, health history form, sliding fee documentation, notice of privacy, etc. as well as obtaining copies of insurance card(s) and photo identification
• Accurately scan and index patient's demographic form, photo identification, insurance card(s), sliding fee documentation, etc.
• Read and follow all patient alert notes in EMR
• Collect and accurately record all applicable fees prior to patient's appointment
• Inform and explain patients of their sliding fee scale discount
• Perform "end-of-day" procedures including printing reports and balancing cash box
• Act as a patient advocate by providing resources to patients who have identified a barrier
• Assist with collection of social determinants of health data via the utilization of the PRAPARE tool
• Serve as medical scheduler back-up

• Complete other duties/projects as assigned.

• Work toward continuous quality improvement
• Stay current with changing technology, including software and programs
• Uphold, support, and promote all company policies and procedures

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education/Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Bilingual preferred but not required (Spanish).

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Pre-employment drug testing and background check required.

EOE