Patient Service Representative / Medical Receptionist

Position Summary:

The primary role of the Patient Service Representative is to provide a full range of administrative support for registration of patients, verifying identification and eligibility, billing patients, scheduling appointments, triaging phone calls from patients and maintaining patient and business confidentiality to ensure the needs of the internal and external customers are met.

Essential Position Duties:

• Provide excellent customer service to patients and their families.
• Answer phone calls and respond to emails in a timely manner.
• Schedule appointments and manage patient records.
• Verify insurance information and collect co-payments.
• Assist with patient check-in and check-out.
• Translate for non-English speaking patients as needed.
• Perform other duties as assigned.
• Maintain confidentiality of all information and support patients' privacy, rights, and safety.

Knowledge Skills and Abilities:

• Excellent communication and interpersonal skills.
• Ability to prioritize, multitask and work in a fast-paced environment.
• Proficient in Microsoft Office and electronic medical records systems.

Requirements:

• High school diploma or equivalent
• Bilingual in English and Spanish preferred not required.
• Must be willing to work a flexible work schedule.

COVID-19 VACCINATION REQUIRMENTS:

CHOC requires all new employees to be vaccinated against Covid-19 prior to starting employment with CHS unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.