Float Medical Assistant/ Patient Service Representative

We are hiring Float Medical Assistant/ Patient Service Representatives at Starling Physicians, a VillageMD company!

This is a float position with multiple locations and departments.

Essential Job functions:

• Assists Physician, APN/PA with patient care, patient flow, procedures and clerical duties across multiple locations.
• Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner.
• Collects payments from patients, provides account balance, and issues receipts.  Posts payments to the correct accounts.  Opens and closes batches daily as required, prepares bank deposit bags.
• Answer the telephone promptly and deal with callers needs expediously.  Takes an accurate message when needed and delivers to the appropriate individual. Demonstrates appropriate etiquette.
• Provides referrals and/or consult orders appropriately and in a timely manner.
• Schedules and enters diagnostic tests and procedures into order management system, following all appropriate workflows.
• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Prepares the examination room.  Escorts patient into the room. Cleans examination room when exam is complete.
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Schedules appointments accurately and appropriately according to departmental guidelines
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Accurately completes any/all necessary forms for the patients.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
• Appropriately reviews and reconciles medication list.
• Accurately documents allergies in EHR.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Employs appropriate and timely use of Tasking.
• Confirms future appointments as needed.  Reconciles Televox cancellation list.
• Communicates to the Office Supervisor / Manager appropriately and promptly.
• Maintains an organized sample closet and discards outdated medication.
• Employs appropriate and timely use of Tasking.
• Appropriately enters and links orders.
• Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.

General Job Functions:

• Verbalizes and demonstrates understanding medical emergency procedure.
• Complies with all regulatory policies, procedures and standards.
• Understands and performs within scope of practice.
• Other duties as required i.e. EKG, Phlebotomy.

Physical Job Requirements:

• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers. Balance is maintained during climbing, bending and/or reaching.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Chemicals, Chemotherapy and Fumes
• Loud noises
• Vibration
• Extreme temperatures
• Confined spaces
• Allergens:  dust, mold and/or pollen
• Magnetic fields
• Radiation
• Sharps
• Latex

Blood-borne Pathogens:

• Exposure to infectious hazards, blood, body fluids, non intact skin, or tissue specimens.
• Contact with patients or patient specimens are possible.
• Unplanned or unexpected exposure.

Education, Certification, Computer and Training Requirements:

• High School Graduate or GED.  Bachelor’s/ Associate Degree preferred.
• Medical Assistant Certification Required
• MA/PSR work experience preferred.
• Must obtain BLS within 60 days of hire.
• Excellent customer service skills.
• Ability to be a team player.
• Ability to deal with difficult personalities.
• Ability to communicate in English, both orally and in writing.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use.
• Knowledge of medical office and terminology preferred.
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
• Experience with Standard Office Technology in a Window based environment preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Pet insurance
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Cardiology
• Dermatology
• Dialysis
• Gastroenterology
• Geriatrics
• Hematology
• Infectious Disease
• Internal Medicine
• Neurology
• Ob/Gyn
• Oncology
• Ophthalmology
• Orthopedics
• Pediatrics
• Primary Care
• Pulmonology
• Radiology
• Rheumatology
• Urology

Schedule:

• Monday to Friday

Work setting:

• In-person
• Outpatient

Ability to Relocate:

• Wethersfield, CT: Relocate before starting work (Required)

Work Location: In person