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SalaryRanked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!
Job Title: Patient Services Representative Scheduler
Schedule: Mon-Fri 8a-4:30p (Remote)
Compensation: $17-$19/hr
JOB SUMMARY: Coordination of scheduling appointments for clinic, therapy, intake and IHC if applicable for consumers. This position is also responsible for answering phone lines and transferring/distributing calls as appropriate for all incoming calls into the Metro MHC location.
RESPONSIBILITIES
- Answer all incoming lines promptly and courteously, in a professional manner.
- Retrieve overnight voice mail messages and distribute to appropriate staff.
- Consistently greet all incoming lines in a friendly manner, link consumers to appropriate agency staff based on question/concern presented.
- Maintain and coordinate scheduling of new and return appointments for consumers with clinic providers (including telepsychiatry), intake clinicians, therapists and nursing staff. If same day appointment, following established guidelines assure communication of these appointments to appropriate staff.
- Schedule transportation for return appointments when necessary as needed for internal MHC transportation. Assist consumers in communicating with internal and external transportation companies as needed.
- Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations, Therapy, Intake and IHC (if applicable).
- Provide excellent customer service skills at all times while on the phone and interacting with co-workers regarding scheduling changes, consumer questions, etc.
- Assist with insurance verification, verifying coverage/eligibility, and reporting any errors.
- In conjunction with Patient Service Rep Supervisor, work a back-fill list for each provider and therapist to ensure efficient use of daily schedules.
REQUIREMENTS
- Mental Health-related degree preferred or equivalent experience answering multi line phones in a health care setting; Customer service experience preferred.
- Valid Tennessee Driver’s License
- Acceptable Criminal Background Investigation
ABOUT YOU
- Ability to exercise diplomacy and tact; excellent customer service and interpersonal skills; cultural sensitivity and demonstrated ability to work with diverse groups
- Advanced phone skills, able to effectively relate via the telephone and in person to serve the needs of the consumers and staff
- Ability to be flexible and accommodate changing needs of department
BENEFITS
Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:
- Medical Insurance/Prescription Drug Coverage
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Basic Life and AD&D Insurance
- Short- & Long-Term Disability
- Supplemental Life Insurance
- Cancer Insurance
- Accident Insurance
- Critical Illness Insurance
- 403b - Retirement Plan
- Calm App for medication and mental health
- Gym membership discounts
Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
