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SalaryUniversity of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.
Join us on a mission to advance medicine.
The Patient Scheduler maintains a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures, as well as scheduling initial patient appointments and follow-up care. This role will provide support Radiation Oncology care team at the
M Health Fairview
Wyoming clinic
Patient Scheduler Overview
Key responsibilities include, but are not limited to:
- Assists with phones and schedules future appointments and/or procedures.
- Utilizes strong customer service skills and promotes philosophy of patient centered care to meet the needs of all visitors/guests.
- Welcomes visitors, provides non-clinical information, takes messages, schedules appointments or procedures, collects co-pays, enters and verifies health insurance information and oversees the clinic lobby/patient waiting area.
- Arranges any accommodation or interpreter services needed for the patient visit.
- Resolves non-clinical patient issues, provides backup and coverage as needed.
- Helps coordinate provider schedules and appointments.
- Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times.
- Float and provide support to other departments at the discretion of the manager based on clinic needs.
Minimum qualifications:
- Post High School education.
- Basic medical terminology training and keyboarding skills
- Knowledge of environment of care and infection control practices
- Previous clerical experience in a medical or customer service setting
- Previous computer entry experience with ability to learn new applications and work processes
- Keyboarding skills of 35 wpm
- Good communication and customer service skills
- Job candidates are required to pass an online pre-screening assessment for Patient Rep when applying for this position
- Good prioritization skills, data entry skills, dependable and team player
- Flexible with assignments and able to perform a wide variety of front desk functions
- Good multi-tasking and critical thinking skills
- Outstanding interpersonal and communication skills
Clinic Location: Wyoming Lake Clinic
Address: 5160 Fairview Boulevard, Wyoming, MN 55091
Hours: .5 FTE, 20 hours per week
M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
