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SalaryCollection Services Associate- Part Time, Central Branch
The Lexington Public Library (LPL) is a dynamic organization that strives to educate, entertain, and connect all people who live, work, or play in the greater Lexington area. Library staff provide excellent customer service, a welcoming environment, and a commitment to LPL’s mission and core values, which can be found here.
Collection Services Associates are responsible for performing advanced, specialized paraprofessional duties in support of Interlibrary Loan functions, as well as some routine materials processing duties. Assignments involve providing customer service for Interlibrary Loan-related functions and related materials handling and may involve technical processing for newly-acquired library materials.
Starting Hourly Pay
$15.46
Primary Work Schedule
Monday-Friday, 9am-1pm.
Position may require occasional changes in schedule.
Applications for this position will be accepted until 4pm Thursday, February 8, 2024. Applications must be completed online at www.lexpublib.org.
As a Part-time Collection Services Associate, a typical day may include the following…
- Provide exceptional customer service by teaching and assisting customers with Interlibrary Loan-related functions.
- Assist customers with Interlibrary loan accounts, including processing applications, verifying and updating account information, and discussing blocked accounts, with latitude to resolve customer complaints.
- Assist customers in locating and reserving Interlibrary Loan materials and provide alternative options when appropriate.
- Support the Interlibrary Loan function in borrowing and lending routines, including: checking in returned Interlibrary Loan materials, pulling items for Interlibrary Loan lending, processing Interlibrary Loan materials for customer pickup, and returning library materials to the shelves.
- Process Interlibrary Loan courier deliveries (incoming and outgoing).
- Process new library materials as required, which may include: application of labels and identifying stickers, minor alterations to book covers to fit library specifications, and unloading and moving cartons of books and other library materials.
- Act as backup for newspaper and mail distribution within the library system.
- Assist customers in utilizing electronic library tools, including the library’s website, WorldCat, the Online Public Access Catalog (OPAC), etc.
- Provide accurate information about library resources and services to customers.
- Explain the policies, procedures and code of conduct to customers. Refer to appropriate supervisory level as needed.
- Perform routine collection maintenance tasks according to assignment.
- Utilize library e-mail on a daily basis in order to stay informed about library matters.
- Respect the facility and work environment by keeping work area neat, handling minor cleanups, and reporting maintenance issues promptly and appropriately.
- Interact and communicate pleasantly and effectively with diverse customers and staff, maintaining a positive and professional demeanor and providing friendly courteous service.
- Performs other duties as assigned.
This job may be a good fit for you if you have…
- High School Diploma or GED.
- Quickly learn and apply fundamental library procedures, methods, and techniques after orientation and training.
- Establish and maintain positive, effective working relationships with library customers and co-workers.
- Provide basic readers’ advisory.
- Must have working knowledge of current Microsoft Windows, Microsoft Office products and navigation of the Internet.
- Carry out with limited supervision continuing assignments related to the daily operations of Interlibrary Loan.
- Follow oral and written instructions.
- Effectively communicate both orally and in writing with customers and staff.
- Learn and adapt to new and changing technologies and troubleshoot equipment as needed.
- Understand the boundaries of job responsibilities and refer customers to trained library staff appropriately.
- Work the required schedule and help fill in schedule gaps occasionally.
- Some knowledge of or ability to quickly learn and follow standard library procedures.
- Must successfully pass a background investigation.
It may be an even better fit if you have… (this is the preferred stuff)
- Experience in customer service or any equivalent combination of experience which provides the required knowledge, skills and abilities preferred.
Here’s what we have to offer…
- Flexible scheduling (That hard to get appointment that can only be scheduled during work? Don’t worry. We can be flexible.)
- Competitive compensation based on skills and experience
- Paid Personal Days
- Employee Assistance Program
- Exceptional training and support to give you the resources you need to be successful
- Employee discounts (YMCA, cell phone stipends, etc.)
- Free Parking
- And a great team of coworkers committed to helping others succeed
Equal Employment Opportunity Policy
People are selected to become members of the LPL family based on skill, merit and talent—not based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, LPL also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances and practices. If things aren’t fair, we all lose.
Physical and Mental Requirements
Physical and Mental Requirements
- View computer monitor and read/comprehend alphabetical and numerical sequences on library materials.
- Efficiently operate and manipulate office equipment such as keyboard, mouse, printer and copier equipment.
- Perform essential functions which require transporting materials weighing up to 40 lbs, and standing for periods of 2-3 hours.
- Perform processing duties that require manual dexterity.
- Transport, place and remove books from any shelf of a 90” high shelving unit.
- Climb a step stool or alternate method to secure books and other library materials.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hazards/Unusual Working Conditions
- Work is often performed in and around books, shelves, and computers, requiring adherence to industry safety procedures and guidelines.
