Patient Representative

We have an exciting opportunity to join our team as a Patient Representative - Full Time, Evenings (12PM - 8PM, Weekends as Needed).

In this role, the successful candidate Responsible for facilitating proactive communication between patients, families and staff to improve the Long Island Community Hospital Patient Experience. Promotes patient and family centered care throughout the Hospital. Assist patients and family members with issues and concerns and works collaboratively with all departments/areas to promptly facilitate problem resolution.

Job Responsibilities:

• Greet patients and families and creates a courteous and professional patient centered environment.
• Investigates hospital complaints and grievances according to hospital policy and escalates to appropriate areas/ departments. Triages and escalates high profile complaints and effectively communicates. De-escalate patient andor family concerns via phone or in person. Follows Patient Relations process and promptly responds to patient and family concerns. Initiates appropriate service recovery methods to resolve concerns.
• Responsible for timely documentation, entering data into grievance and complaint database.
• Conducts daily proactive new admission patientfamily rounds on units.
• Serves as a resource for information concerning patients rights, responsibilities and advance directives. Provides emotional support as needed to patients, visitors and families.
• Identifies cases that are potential quality or risk issues and makes appropriate and timely referrals to Quality and Risk Management.
• Works collaboratively with the healthcare team in clarifying issues and promoting prompt and caring resolution of patientfamily concerns. Anticipates the needs of the patient population served in relation to their age, culture, languages, deaf, hearing impaired, blind, visually impaired.
• Performs other duties as assigned

Minimum Qualifications:
To qualify you must have a Bachelor's Degree Required.

3 - 5 years Healthcare or customer service related experience

Excellent communication (both oral and written), organizational, time management skills.

Ability to handle conflict and de-escalate situations.

Knowledge of Microsoft Office especially Excel.

Job Type: Full-time

Pay: $58,000.00 - $61,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work setting:

• Inpatient
• In-person

Ability to Relocate:

• Patchogue, NY 11772: Relocate before starting work (Required)

Work Location: In person