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SalaryPatient Representative (40 hours/week)
Ivy Rehab Physical Therapy - Outpatient Clinic
Hackettstown, NJ
Shape a rewarding career while helping patients regain their autonomy. You'll gain satisfaction in providing top-notch customer service and enhance your administrative skills in a supportive environment.
Who is Ivy Rehab?
Ivy Rehab operates over 550 orthopedic, pediatric, and ABA outpatient clinics nationally! We are an entrepreneurial organization that invests in their team and promotes authenticity, inclusion, growth, community, and a passion for providing excellent care to every single patient who walks into our clinics. At Ivy you are a teammate, not an employee.
Why Choose Ivy Rehab Physical Therapy?
- Cutting-edge Resources & Mentorship: We champion your growth with exceptional resources, mentorship, and career advice to set you up for unparalleled success.
- Exceptional Partnerships: Ivy Rehab is partnered with Hospital for Special Surgery (HSS) - #1 in orthopedics in the world. Ivy Rehab and HSS believe in collaboration and partnership in striving for excellence as we are better together for our patients. Learn and work for the best in the industry!
- Professional Development: We offer many different developmental opportunities such as our Front Office Excellence (FOX) program, free MedBridge courses, Six-Sigma training, leadership development courses, accelerated growth opportunities in and out of the clinic, and mentorship opportunities.
- Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes that make a real difference in their lives.
- Incentives Galore: Enjoy a competitive compensation package including a generous monthly bonus structure.
- Great Benefits: We offer a full benefits package including medical, dental, vision, disability, FSA, HSA, 401k with company match, parental leave (starting in Jan 2024), employee discounts, commuter benefits, travel assistance, referral bonus plan, up to 3 weeks of PTO and 6 paid holidays annually.
- Empowering Values: We live by our values - One Ivy, Love what you do, Do the right thing, I belong, GSD (Get stuff done), Grow, and Serve others.
About the Opportunity:
Our Patient Representatives are the backbone of our clinics. They are working collaboratively with their teammates to ensure the clinic is running efficiently. Our PRs have a direct impact on our patient’s overall experience and are providing world class customer service. The day-to-day functions include scheduling new and current patient appointments, answering incoming phone calls, greeting and checking in patients, verifying insurance coverage, obtaining necessary authorization, and helping the clinic maintain exceptional performance.
Our ideal teammate is self-motivated with a desire to grow professionally, providing support to our clinicians that results in best-in-class care and exceptional patient outcomes. Interested in learning more? We invite you to apply today so we can connect with you!
What You Will Need:
- At least 1 year of administrative experience in a healthcare setting preferred.
- Proficient with Microsoft Office applications such as Excel, Word, and Outlook.
- Great time management and ability to multi-task in a fast-paced environment.
- Self-motivated with a drive to exceed patient expectations.
- Adaptability and positive attitude with fluctuating workloads.
- Self-motivated with the eagerness to learn and grow.
- Dedication to exceptional patient outcomes and quality of care.
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on various factors including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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