Patient Representative - Front Desk

Summary:

Illinois Dermatology Institute is seeking a full time experienced Patient Representative for our Michigan City, Chesterton and Crown Point locations. This is a hands on position and requires a highly self-directed, proven problem-solver with excellent leadership experience and great communication skills.

The successful candidate will be strong, positive, forward thinking, and innovative with the drive to lead continuous improvement strategies to the highest standards of productivity and patient service.

PRIMARY RESPONSIBILITIES:

Description includes, but is not limited to the items below:

• Scheduling
• Responsible for collecting copays and deductibles.
• Handle inbound and outbound multi-line customer care calls.
• Review and update patient demographics and insurance
• Insurance verification and referral coordination
• Make outbound recalls to former patients to re-establish patient care
• Route calls to the appropriate department
• Accurate documentation in patient's EMR chart.
• Process and/or distribute faxes

Essential Skills and Abilities:

• Teamwork/Cooperation
• Excellent customer service and communication skills
• Empathetic and attentive to patients needs and concerns
• Able to manage multiple tasks accurately and simultaneously
• Highly motivated and organized.
• Attentive to detail
• Computer Experience
• Critical Thinking/Problem Solving
• Leadership and Interpersonal Skills
• Adaptability/Flexibility
• Maintain clean reception area by complying with procedures, rules and regulations

Why Join Us:

We are a partnership of dermatologists committed to providing excellent, cutting-edge medical care balanced with compassion - both of which are necessary for a successful and fulfilling doctor-patient relationship. The foundation of our organization is built on time-honored values of patient-centered care. We treat people rather than simply focus on their skin diseases. And as outside forces attempt to change healthcare into a business, our commitment is to continue to provide the type of care that our patients deserve. Our physicians cover the many facets of dermatology: cosmetic, medical, and surgical.

We have convenient locations throughout the Chicagoland and Northwest Indiana area. We are an organization that continues to grow, and we welcome you to apply and explore our various open opportunities.

Scheduled hours might include evening and rotating Saturdays.

Our company provides equal employment opportunities to all applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person