Patient Relations Representative - 9A - 5P - Monday - Friday - Fulltime - Brooklyn

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Patient Relations Representative - 9a - 5p - Monday - Friday - Fulltime - Brooklyn.
In this role, the successful candidate The Patient Relations Representative associate performs the diversified functions to assist patients in Registration/Information, Appointments, Patient Care modules and other areas such as Medical Records. The PRR is responsible for the direct oversight of the PRR in the assigned department. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.

Job Responsibilities:

• Assist with patient related outreach and engagement as assigned.

• Assist with translation if needed.

• Serve as a resource for community services, etc.

• Document all issues using excel program. Monitor patient issues/complaints daily and provide follow up to leadership.

• Involve site director and other appropriate individuals to facilitate resolution of concerns.

• Address specific patient requests

• Serve as a liaison for the patients and is a patient advocate

• Participate in Site meetings to communicate patient information and Patient relations updates

• Communicate pertinent information gathered to site leadership, Senior Director  Network Operations

• Engage patients in discussions regarding their experience at the health center. Encourage patients to submit satisfaction survey for continual feedback and improvement.

• Greets and address patients in the waiting areas at the sites to introduce the PR concept. Discuss digital technology and assist patients to activate MyChart, Find a Doc, and log into websites for NYU FHC as needed.

• Facilitate the patients experience at the site, and if needed, assist with ancillary appointments and patient portals

• Scheduled routine presence at all FHC sites.

• all other dutes as needed, including clerical and general office work

Additional Position Specific Responsibilities:
assist with general office work and responsibilities, filing, sorting patient documents, authorizations and or referrals

Minimum Qualifications:
To qualify you must have a High School Diploma
Excellent and previous customer service skills. Bi lingual in the designated languages of patient populations served.

Preferred Qualifications:
1 year plus medical practice experience, patient communications

Qualified candidates must be able to effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone's network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view Family Health Centers at NYU Langone's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $47,308.39 - $49,673.40 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here