Patient Relations Manager

Montefiore is a premier academic health system and the University Hospital for Albert Einstein College of Medicine, serving the more than 3 million people living in the New York City region and the Hudson Valley. Montefiore is doing more to deliver science-driven care where, when and how patients need it most. With our new member and affiliate locations in Westchester, Rockland and Orange counties, Montefiore offers patients state-of-the-art healthcare close to home.

We have a fantastic opportunity for a Full-Time Patient Relations Manager in our Department of Patient Relations, Montefiore New Rochelle.

JOB SUMMARY

The Patient Relations Manager will be responsible for ensuring exceptional customer service and satisfaction. This is a key role in our organization, and we are looking for someone who is dedicated to providing outstanding support to our patients.

JOB RESPONSIBILITIES

- Act as a liaison between patient and departments to assist in providing improved communications
-Assist patients with non medical needs at admission i.e. telephone, dietary issues etc
- Maintain accurate customer records and update information as needed
- Enroll patients in patient portals, and assist in log on to accounts and set up of emails as needed
- Assist in recovery of lost belongings
- Monitor customer feedback and identify areas for improvement
- Provide support and information as necessary to family members

``JOB REQUIREMENTS

- High school Diploma required, (Bachelor's degree preferred)

- At-least 3 years experience in customer relations or similar role

- Knowledge of HIPAA regulations and compliance

- Familiarity with medical terminology and administrative support in a medical setting

- Ability to handle difficult situations with professionalism and empathy

If you are passionate about providing exceptional customer service and have the necessary qualifications, we would love to hear from you. Join our team as a Patient Relations Manager and make a positive impact on our customers' experience. Please note that this is not an entry-level position. Prior experience in a similar role is required.

We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and paid time off. To apply for this position, please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $66,744.02 per year

Benefits:

• 401(k) matching
• 403(b) matching
• Dental insurance
• Family leave
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Acute care
• Clinic
• Inpatient
• Private practice

Medical specialties:

• Critical & Intensive Care
• Hospital Medicine
• Internal Medicine
• Medical-Surgical
• Pediatrics
• Primary Care
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• New Rochelle, NY 10801: Relocate before starting work (Required)

Work Location: In person