Responsibilities to include but are not limited to:
- Provides clear front line leadership and direction to the Registration Team by leading and coordinating day-to-day operations
- Assists Practice Administrator with the effective implementation of departmental cross training for all members of the Front Desk Registrars Support Team
- Directly responsible for overseeing registration, sign-in, appointment scheduling.
- Directly oversees and supervises all payments, entitlements, insurance verification, self-pays and co-payments
- Acts as first point of contact for Front Desk Registration Support Team members and provides feedback and handles trouble shooting as required
- Handles concerns regarding new Patient Registrations in EPIC Database and conveys CS-HHC policies and procedures to new patients
- Directly supports and assists Practice Administrator with the supervision, training and evaluation of Front Desk Registrar Support Staff
- Documents attendance and punctuality for all employees and collection records any violation of policy and procedure
- Provides Practice Administrator and Site Manager with weekly updates on status of Registration operations and staffing
- Assist Practice Administrator with scheduling Template management.
- Performs other departmental duties as assigned by Manager
Requirements:
- High School Diploma required. Certificate from business school preferred.
- At least two (2) years of experience that is directly related to the duties and responsibilities specified.
- Prior experience in a medical/healthcare environment or customer service setting required.
- Prior supervisory experience desired.
- Excellent interpersonal and customer service skills required with the ability to work independently and problem solve.
- Ability to explain overall services, policies and medical procedures is required.
- Familiarity with insurance, billing and medical coding required.
- Must be proficient with computers and experience using EPIC, MS Office, Internet and E-mail.
- Negotiation and conflict resolution skills are essential to the needs of both internal and external customers.
- Bilingual ability is highly desirable.
CS-HHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.