Patient Registration Specialist - Westside Health Center - Dental

Working in an integrated team model, the Patient Registration Specialist will provide excellent customer service to our patients. This is a full-time, benefit-eligible position typically working Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Some evenings and Saturdays may be required. Travel to other Cherry Health sites may also be required.
Welcome to Cherry Health - video about Cherry Health
Who we are:
Cherry Health, Michigan's largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual's insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based Health Centers and more.
Our Mission:
Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.
Our Vision:
Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.
Our Values:

• Collaboration - Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service - Serve internal and external customers in a welcoming manner with compassionate care.
• Diversity, Equity & Inclusion - Build a stronger culture through treating all patients and staff with respect, dignity and compassion.
• Innovation - Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity - Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism - Create a positive work environment where we care accountable for our decision, our action and the results.

Requirements:

• High school diploma or GED required.
• One year working in a healthcare setting with electronic medical record experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above
• Computer literate
• Ability to maintain professional behavior at all times
• Maintain and establish effective working relationships while following oral and written instructions
• Travel within the Grand Rapids area
• Bilingual in Spanish and English preferred

Responsibilities:

• Ensure that registration area and telephones open promptly at assigned hours and closing details are carried out.
• Greet clients/patients and ensure documentation for visit is obtained and recorded appropriately, including confirmation of insurance eligibility, and other necessary forms are filled out completely, and required signatures are secured.
• Obtain necessary patient information, including insurance provider, update patient information if necessary, and collect payment for services and/or bill patients' accounts.
• Schedule and confirm patient appointments and maximize productivity by using established scheduling guidelines, and contact clients for follow up, rescheduling and referral of appointments.
• Review sliding fee scale costs if necessary.
• Monitor daily schedules to ensure compliance with guidelines and report variations and make recommendation for change.
• Keep accurate reports, patient statistics, and office productivity and participate in data reporting as requested.
• Maintain office supply inventory.
• Perform general office duties such as filing, sorting, mail distribution, and data entry.
• Participate in continued education annually, completing CPR and other training as assigned.

Benefits:
If you haven't considered a career at Cherry Health, we have some exceptional benefits:

• Medical/dental/vision coverage
• A generous paid-time off (PTO) policy
• 403(b) retirement savings with an employer match contribution
• Onsite continuing education opportunities
• Vendor discounts
• And much more!

Deadline:
We are accepting applications for this position until the position is filled.
Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.
Cherry Health has recently updated our Employee Health Policy to require the Covid-19 vaccination for all employees. In accordance with Cherry Health's duty to provide and maintain a workplace that is free of known hazards, we have adopted this policy to safeguard the health of our employees and their families, our patients and visitors, and the community at large from infectious diseases that may be reduced by vaccinations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)