Patient Registration Specialist

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. The target salary range for this position is $40,000 - $45,000 based on background and experience.

Why Work at Michigan?

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our College may be found on our college website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
A retirement plan that provides two-for-one matching contributions.
Many choices for comprehensive health insurance.
Life insurance.
Flexible spending accounts for healthcare and dependent care expenses.
Work-Life Programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.

Responsibilities*

New Patient Registration (45%)
Entering new patient information into the EHR system.
Obtain/verify the correct mailing address, phone numbers, other personal/demographic information, emergency contacts, primary care physician, insurance information, and the person. financially responsible for the treatment.
Complete insurance registration.
Upload images and/or outreach to patients.
Receives and post payments (potential change after implementation of Epic).
Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies.

Pre-Appointment Insurance Eligibility Checking (45%)
Contact insurance companies via online resources or by phone to ensure insurance coverage is active and that our information is correct.
Utilize an electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for the patient's services.
Provide education to patients regarding insurance benefits and patient liability for services.
Contacts patients via phone for necessary information pertaining to registration, billing, and financial responsibility via our pre-registration process.
Assists patients at the time of service with general benefit and financial responsibility inquiries as appropriate.

Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position (10%)
Receives complex questions and problems from peers and troubleshoots issues as they arise.
Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services.

Required Qualifications*

• High school diploma or GED.
• 1+ years of work experience in healthcare registration.
• Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email.
• Must be able to maintain confidentiality with respect to patient information.
• Must exhibit a professional and positive image when interacting with patients, departmental staff members, and allied health professionals.
• Experience with maintaining regular attendance to complete the responsibilities of the position.

Desired Qualifications*

• Experience working with Epic software.
• Registered Health Information Technician (RHIT) certification.
• Knowledgeable with various types of insurance.

Work Locations

This position may be eligible for remote and/or flexible work opportunities at the discretion of the hiring department. Flexible work agreements are reviewed annually and are subject to change dependent on the business needs of the hiring department, throughout the course of employment.

Additional Information

** This is a 1-year term-limited position with a possible extension based upon performance and available funding.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.