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SalaryShawnee Health – Patient Intake Scheduling
Join Southern Illinois’ leading healthcare organization, with over 380 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life.
Shawnee Health is seeking a full-time Patient Intake Schedulingfor our Shawnee Health Administration, Carbondale. This position reports directly to the Patient Intake Scheduling Supervisor
Responsibilities
- Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
- Collects and enters Patient Intake information into the appropriate area of practice management system with accurate information.
- Refers patients to the appropriate staff, according to patient request per established protocols, i.e. triage, medical records, patient care coordinators.
- Utilizes practice management system to schedule appointments according to established protocols.
- Participates in internal education opportunities relevant to the contact center and customer service environment; Attends/completes all assigned training through Health Stream and other resources as required.
- Meets Shawnee Health Service and department benchmarks and or quality indicators as monitored through audits and or recordings.
- Supports organizational changes, demonstrates flexibility in proving coverage as needed during times of high volume or staff shortage.
- Other duties and special projects that are assigned by management.
- Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
- Reliable transportation on the job is mandatory.
- May be temporarily assigned or permanently re-assigned to work at other Shawnee Health Care Centers.
Requirements
- Mandatory
High School Diploma or equivalent is required and additional two years of business- related experience is preferred.
- Preferred
Two years of experience in medical office or hospital setting is preferred with competencies in working within an electronic patient record, person to person customer service, and office related skills.
Full-time employee benefits include:
- 12 vacation days earned in the first year
- 11 paid personal days/holidays per calendar year
- 6 sick days earned per year
- Retirement plan with 3% company contribution after becoming eligible in the plan (a matching contribution by the employee is not required to receive this benefit). Additional profit-sharing contributions to the retirement plan are possible. Employee deferrals to the 401(k) and Roth plan available
- Health and dental insurance with employer contribution
- $50,000 in life insurance at no cost to the employee
- Company provided long-term disability insurance at no cost to the employee
- Other supplemental insurance policies available for purchase by the employee
