Patient Intake Coordinator - Remote Position

This position is a virtual/remote role.
Position Summary: The Patient Intake Coordinator is responsible for managing the registration process of patients or clients for outpatient behavioral healthcare at Family Care Center. The Patient Intake Coordinator plays an integral role in assessing the patients’ needs, accurately documenting patient information and appropriately scheduling appointments with practitioners based on intake assessments and provider matrix.

Essential Responsibilities:

• Handles a high volume of incoming and outgoing calls and facilitates a positive customer/patient experience.
• Accurately documents patient or client comprehensive demographic and health information into the electronic health record system.
• Verifies patient eligibility, insurance benefits, out of pocket costs and deductible requirements as well as obtains pre-authorizations or referrals as required.
• Handles scheduling of appointments based on intake assessments and provider matrix.
• Engages in outreach activities, which may include responding to emails, follow up calls to patients, payors, military contacts and providers.
• Provides excellent customer service including supporting patients, families, internal and external customers.
• Meets established Patient Intake department metrics and quality goals.

Other Duties:

• Performs other related duties as assigned by management.

Minimum Qualifications:

• High school diploma or equivalent required.
• Associates degree in Health Administration or related field preferred
• One year customer service or call center experience required.
• Knowledge of medical terminology, medical insurance or medical billing preferred. Experience with Microsoft Office Suite required.

Family Care Center offers competitive compensation and benefits packages with the ability to also maintain work-life balance. Full time employees are eligible for 401k, vision, dental, medical, life, and employee wellness and discount plans.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.