Patient Financial Services Representative Lead

Schedule

Full-time: 40hrs/wk

Hours: Monday - Friday, Day Shift

No evenings, no weekends

Hybrid work model

General Summary

Assists in oversight of the daily operations and work activities of the Billing or Customer Service team. Acts in a supervisory role in the absence of the assigned supervisor.

Duties and Responsibilities
Essential Functions:

• Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature.
• Assists with annual performance evaluations and with the interview process. May perform audits on other staff members' work.
• Reviews, reconciles and/or corrects a variety of reports.
• May interact with collection agencies and a variety of governmental agencies.
• Reviews accounts and maintains contact with third parties to ensure timely payments. May assist staff with follow up and/or resolution of accounts.
• Acts as a resource for business office staff, Access ED Staff and PAS IT staff.
• Trains new hires as well as conducting training for existing employees as needed.

Common Expectations:

• Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
• Assists in developing, establishing and maintaining policies, procedures and standards.
• Maintains appropriate records, reports, and files as required.
• Maintains departmental records and reports and collects statistical data for administrative and regulatory purposes.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Qualifications
Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 3 years Relevant experience. Required

Licenses:

• Certified Patient Accounts Technician Upon Hire Required or
• Certified Compliance Technician - AAHAM Upon Hire Required or
• Certified Healthcare Access Associate Upon Hire Required or
• Certified Revenue Cycle Executive Upon Hire Required or
• Certified Revenue Cycle Professional Upon Hire Required or
• Certified Revenue Cycle Specialist Upon Hire Required or
• Certified Revenue Integrity Professional Upon Hire Required

Courses and Training:

• Cross-trained in the department; training as a PAS II or Financial Caseworker II Upon Hire Required

Knowledge, Skills, and Abilities:

• Excellent customer service, communication and interpersonal skills.
• Insurance knowledge.
• Computer skills.