Patient Financial Services (In Office)

About Wheaton Eye Clinic
Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We currently have 34 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient’s expectations in the delivery of competent, timely, and compassionate eye care.

The Patient Accounts Representative at Wheaton Eye Clinic answers phones calls, takes payments and answers billing questions. The Patient Account Representative will utilize expert problem solving skills to resolve complex problems and customer inquiries, taking all steps necessary to ensure full resolution of issues. THIS IS NOT A REMOTE ROLE.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process electronic and manual EOBs from insurance companies including payments and contractual adjustments.
• Investigate missing EOBs and/or checks
• Issue Insurance refund requests
• Review and research electronic overpayments and recoupments
• Customer service – handle all communication with patients in a prompt and courteous manner. Clearly explain charges, payments, account balance, and account status to patients to ensure first call resolution. Assist with taking payments.
• Generate bills for patients including payment plan options.
• Issue patient refund requests.
• Prepare bank deposits.
• Balance all payments for each site to practice management system reports on a daily basis.
• Run daily proactive management system reports.
• Review cashiers’ daily runs.
• Assist with mail.
• Work credit report.
• Handle all other patient account and billing duties as assigned by manager or supervisor.
• Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy.

Requirements:

• HS Diploma or Equivalent Medical office experience
• Persistence in collecting unpaid balances.
• Experience in cash handling and credit transactions.
• Experience in processing insurance EOB's.
• General knowledge of medical insurance.
• Ability to calculate Patient Financial responsibilities.
• Patient registration and discharge experience preferred.

We offer a competitive compensation and benefit package including a generous 401k program.
EOE

Job Type: Full-time